One97 Communications — amount deducted ticket not booked

Address:Krishna, Andhra Pradesh
Website:irctc

I tried to book tatkhal ticket from IRCTC app on 29th April, 2018. The ticket is from viajyawada to chennai on 1st May, 2018.

The transaction is provided below and I tried to book the ticket from SBI Rupay debit card. An amount of Rs.415 has been deducted from my account but the ticket has not booked.
Transaction id is: [protected]. Please try to check the transaction and resolve the issue as soon as possible.

Thanking you in anticipation.
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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
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    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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