One97 Communications Complaints & Reviews

I have raised refund request via the Ticket:[protected] for my refund along with long due of another refund via ticket Ticket:[protected] but paytm help and support is not helping at all. the stop responding.

I created another ticket[protected] with issue on Jan 20, 2026 and than auto chat respond that an agent will assign but still no response.

Please help me out here....

Hi my name is sagar ashiyani on last 30 may 2025 I have transction on Blinkit via paytm on this transaction I have offered 100 rs cashback but after successful transaction Paytm not give me 100 rs cashback after that I have contacted him last 7 days paytm make me fool said wait -1-2 days I have call you but not properly solution my ticket I'd for paytm complaint is [protected] many time try to call him but not responding I have attached screenshot...

To
The Support Team
(Paytm for Business)
Subject - Request for Deactivation of Paytm Soundbox Service.
Dear Sir/Madam,
I am writing to formally request the deactivation of the Paytm Soundbox service associated with my merchant account.
Below are my details for your reference:
Registered Mobile Number-[protected]
Merchant ID- HaMLBM[protected]
Business Name- SANTOSH KUMAR
Soundbox ID- 3825
I am no longer in need of the Soundbox device and request that you initiate the deactivation process at the earliest. .
Kindly confirm once the deactivation process is complete to avoid any further rental charges.
Thank you for your support and cooperation.

Sincerely,
[SANTOSH KUMAR]
[protected]
[protected]@GMAIL.COM

I won the Paytm Jackpot prize for the OnePlus Open on 30th October 2024. I was informed of my win through an email, and I promptly submitted all the required documents (Aadhaar, PAN, and address). However, it has been more than a month since my submission, and I have yet to receive the prize or any update on the status.

Date of win: 30th October 2024

Order Id : [protected]

Name : Anand Mohan

Prize: OnePlus Open (Paytm Jackpot)

Steps to find

1. Open Paytm App

2. Scroll down and click on "Play Jackpot" icon

3. Click on the Winner Page banner

4. Check your Name & Order ID under the participating month

Documents submitted: Aadhaar card, PAN card, and address

Status: No prize received, and no communication from Paytm after submitting documents.

I have contacted Paytm support several times, but I have not received a satisfactory response. This delay and lack of communication are causing frustration, as I expected a timely delivery of the prize.

I kindly request Paytm to:

1. Provide an update on my prize.

2. Expedite the delivery of my OnePlus Open prize.

3. Explain the reason for this delay and the lack of communication.

Thank you for your attention to this issue.

I got message today that there is 980 Rs. debited by One97 communication from my axis bank, same i validated in my axis bank and its showing 980Rs debited today 13-Nov'2024 at 2.PM IST around.

I couldn't see any details in my UPI apps (paytm and gpay) which i use regularly.

i wanted to know in which account my 980Rs gone, and need refund for that as seems it FRAUD

I didnt get customer care number on One97 Communications.

Here is the text message i received.

I had try at lst 1 year but my hardwre not cloe and send me every month bill
i am not pay this bill but i am not use your device

so please my hardware

Invoice No: [protected]

Hi
I am Chanky Pathak. I ordered a real phone on 29th April 2024 but it has not been delivered yet. And the expected date of delivery is 2 May 2024.

Whenever I check my Order Status it shows
" Expected Delivery - Your Order has been Placed with the Seller".
How Can I contact the seller ? No any information Provided.

Paytm Mall customer care number is not working.
Paytm Mall queries not responding,
Paytm Mobile App is not working properly. I am not able to make any query .
I sent a query from PaytmMall PC version, No response.

How can I contact you(Paytm Mall)? For my order.

its very poor service and its harassing me as well. because there is no way to contact customer care.

Thank You
Contact [protected]
Email ID [protected]@gmail.com

I am a paytm business account holder.
My customer sent me 29000 on 13 march to my business account on paytm.
The money was settled in my account on 14march 5:00am by Account of axis bank belonging to One97 communications.
I had to return money back to customer from my business account So I selected the option send back on transaction page, on 14 march 8:00 am hence money was sent back to one97 communications (axis bank account) instead of my customer.
Also the paytm bank was suspended after some days so i havent got any money back in source account
This one97 being a third party between me and customer has laundered my money.
I want my money back

I am using paytm's merchant account for last one year around. I am a small grocery shop owner but now my shop is closed. I had contacted paytm 6-7 time but they aren't closing my paytm merchant account. Whenever someone is sending me money on paytm they will credit that money into my merchant account and debit my paytm box's due. Even i am not using that box. And i don't want to use there merchant account. Because of this i got thousands of rupees loss. They are fraud don't know why they aren't closing my paytm merchant account. I am in a very depression because of this if i got any mental health issue than paytm has to pay me. And than i will file a proper court case. I got thousands of rupees loss because of paytm. Because they aren't closing my merchant account. And also i want refund of my all deductions.

Respected sir,
i have done fastag recharge on 16.03.2024 for reg no uk04ad7371 mobile no [protected] which is still not credited in my hdfc fastag wallet.kindly resolve the issue.
hdfc fastag recharge Order No is [protected] is still not settled it has been 4 days no reply from paytm helpdesk

I have cancelled a flight ticket of Indigo on 08.11.2023. But still today I have not received the refund from Paytm ( One97 Communications). There is no response from customer care to the tickets I have raised in their app. Moreover, there is no customer service executive with whom I can talk to resolve the issue. Its been 19 days from the cancellation, still no response from Paytm.

Booking ID - [protected]
Refund Amount - Rs.7939
Ticket ID - [protected]; [protected]

Respected Sir/ Madam,

I, Arya Rajan Karat writing this letter to bring to your notice that one of Paytm transactions of amount Rs. 6334.24, dated 8 November 2023 which was not done by me, and amount was deducted from my account without my knowledge.

I would also like to mention that the said amount was debited from my savings account of Indian Bank Thalassery branch. The payment was made in the name of M/S ONE97...

-PFA
Hello Sir/Madam,
My PAN No.: AQCPV2433J
Phone: [protected]
Email: [protected]@gmail.com

I request you to provide me reversal immediately for my transaction failed but amount got deducted from my account. On Nov 4th 2023, at 9:26PM.

I have to pay the postpaid bill by 7th Nov 2023, So, please do reversal.

Details:
1. I was paying my Paytm Postpaid bill amount of Rs. 7999.37/- by paytm app mode of transaction Net Banking. I gave login credentials and gave OTP.
2. The PAYMENT GOT DEDUCTED by bank, but TRANSACTION FAILED.
3. I made no.of attempts to raise a request for amount reversal. I contacted and got this email Id from paytm grievance Officer on call, he asked to give pan no. And screenshots of both failed transaction and amount got debited.

I attached THE SCREENSHOTS OF the same please do the needful as soon as possible, I have to pay the paytm postpaid bill to email: care.[protected]@adityabirlacapital.com. Reference number: CAS[protected]W9Q5N5.

Hello

Tried raising complaint through transaction and phone but could not do so. There are two wallet transfer made one is successful and other is saying successful for sender but recipient has not received the amount. Can you check and confirm. Details in the image. Also send your working email and phone number where we can escalate the matter...

I booked a flight on 30th September'23
Because of medical emergency I had to cancel the flight. An refund of 13749 was initiated to one 97 communication limited paytm. But till now I haven't received any refund or update regarding the same. My pnr number is same as reference number QZVNPN. The reference number for refund given by indigo airlines is[protected]. It's really unprofessional that no one is helping neither I am able to contact...

I had booked a flight ticket from Bangalore to Abu Dhabi, due to name issue I couldn't travel so I canceled my flight ticket, so I contacted air India team they told to contact u so raised my review to u so my amount was 15994 paid from paytm utr number is:[protected] .pls review my question soon as possible thank u

I want to bring in your notice that I siddharth cement and iron store is accepting payments on paytm business.On 25th august 26th august and 27th august paytm business deducted my money under the head pending paytm charges total amount 216779rs.I have provided all the documents against the transaction but no response is given from your side.I am suffering financial loss due to you.Please see to this matter I will be highly obliged. TICKET ID- [protected] PHONE NO. [protected]

Rs. 48000 fraud transaction from my credit card by one97 communication

This is to inform you that i have purchased a fastag for my car and payment has been made already but it has not been delivered yet.On calling in customer support they are are saying that it has been shipped but while on tracking it is showing the product is yet to be shipped "Order getting packed".Its being a week when the order is placed and we are about to take a car outside the city.Is what we expect from such a renowned company that they we delay the delivery even after payment.On talking to customer care they does not provide any support and i would like to cancel my order.When the purpose is not filled then what is the point of ordering from such Renowned Company.Why you people makes fool to innocent customers with your offers and fake promises.I have not expected such services from Paytm.No customer support, no mail id nothing is given to customer, only chat box at paytm with few predefined questions are provided what if the customer is having anything new issue ...have you people ever concern with customer satisfaction I think never ever you are concerned with it.
The order id is [protected].

Payment I got yesterday in my Paytm bank account through settlement isn't correct.i tried to contact Paytm helpline number but was unable.please solve this issue ASAP otherwise I have to complain in consumer court.i attached screenshot of sender and money I received.