One97 Communications Customer Care
One97 Communications Ltd.
Customer satisfaction rating: 9%
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526
COMPLAINTS

One97 Communications Customer Care

One97 Communications Ltd.

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Address
B 121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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192
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79
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36
+91 80 4123 7197  (Bangalore)
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58
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42
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64
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48

Fax:
Fax:
+91 12 0477 0771  (HQ)

Additional info
Corporate Headquarters
B 121, Sector 5, Noida 201301
Tel: +91 12 0477 0770
Fax: +91 12 0477 0771

Mumbai
4th Floor, Enterprise Centre, Domestic Airport, Next To Orchid Hotel, Vile Parle East, Mumbai 400099
Tel: +91 22 2613 3197

Bangalore
144/533, 2nd Floor, 22nd Main, 150 Feet Ring Road, HSR Layout 1st Sector (Agara), Bangalore 560102
Tel: +91 80 4123 7197

Chennai
2nd Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai 600 017
Tel: +91 44 2435 0197

Kolkata
6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata 700091
Tel: +91 33 4000 5197

International
Kenya
Lr No. 209/638/1, 12th Floor, Pension Towers, Loita Street, PO Box 10032 00100, Nairobi, Kenya

Bangladesh
Premises # 3, (Boshoti Dream), Flat: B#6, Room No: 1, Road-20, Gulshan-1, Dhaka-1212, Bangladesh

Dubai
106, 1st Floor, Building No. 11, Dubai Internet City Dubai, UAE

Nigeria
Adol House 15, Cipm Avenue, Alausa Ikeja, PO Box 4929, Lagos, Nigeria

View More Information...

Customer satisfaction rating
9%
Complaints
526
Pending
0
Resolved
45
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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One97 Communications Complaints & Reviews

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One97 Communications — money got deducted from my paytm wallet but my order for pubg game elite pass was failed

 Khelen Nongthombam Meitei on Feb 26, 2019
Pubg elite pass cost 600uc (600uc = rs799).
On paytm discount column i found pubg elite pass discounted with bonus 150 uc. So, thrusting it i enter the webpage and after finishing the process they say you have successfully done the elite pass but when i check nothing changed it was still 0uc. Please help me refund my balance i am a new account holder....
Complaint comments  Read comments Complaint category Credit Cards

One97 Communications — refund not received [Resolved]

 Ashay2907 on Feb 24, 2019
On 21 feb i was booking a train ticket from haridwar to mumbai via paytm which was of (₹1710) but after entering all the details the status shown was booking failed but my account was debited of ₹1710. Again on the second attempt i successfuly booked my tickets for ₹1700.
But in all i received a message from my bank account about 3 transactions of 1710 and one of 1700...
One from the failed paytm transaction which has been processed for refund other for the successful booking of my ticket and the other one which it is showing is of one97 communication limdelhi dlin.
Initially...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — money deducted from bank ticket not booked (irctc) and yet to refund the amount

 Vibin Vijayan on Feb 19, 2019
Dear sir/madam,

Actually i tried to book a tatkal ticket on feb 14 at 11:07 am. Last week, but the ticket was not booked showing error but my amount (Rs. 1011.03) was deducted from my bank account and it was paid to one97 communications and i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the bank is..

"alert: you've spent rs.1011.03...
Complaint comments  Read comments [2]Complaint category Credit Cards

One97 Communications — amount deducted when payment process not successful

 Krishnaswami GM on Feb 18, 2019
1)First I sent Rupees 5016.52 for my sons tuition fees studying in Chaitanya school through my SBI account. Payment process not success but Amount debited from my account and not credited into my customer account. Pl quickly credit my money back as I needed it urgently.

2)second time I again sent the money. That is successful.

3)pl. Credit my money back for the failed first transaction.

Reply and quick action will be highly appreciated.

G. M. Krishnaswami...
Complaint comments  Read comments Complaint category Schools

One97 Communications — debit amount refund 30 january 2019 transaction success but payment process not success

 abhijeet3221 on Feb 15, 2019
Dear sir/ mam
i abhijeet want to inform you that at time of filling application form of bihar forest gaurd, payment process not successfull but amount debit from my account transaction no[protected] on 30 january 2019 but now till debit amount not refund
so please refund my debit amount in my account no.-[protected]
For this i would be always your gratefull.

thank & regards
abhijeet kumar
mob. no.-[protected]...
Complaint comments  Read comments Complaint category Banks

One97 Communications — fraud using digital wallet

 Ravikant dubey. on Feb 14, 2019
Myself Shrikant dubey, there has been a case with me. Someone called me saying that they are from bank and want to block our credit card which we wanted to do, they started asking bank details and we replied and after an hour around 37, 000rs through credit card and around 20, 000rs through our sbi account using One97 Communication L Noida In(paytm). Kindly help us by investigating the incident and help us getting our money back...
Complaint comments  Read comments [1]Complaint category Credit Cards

One97 Communications — I have booked tickets in irctc ticket not booked but amount was deducted

 lasyasudha on Feb 13, 2019
Actually i tried to book a train ticket on 10 th february 2019 at
11:03 a. M. But the ticket was not booked showing error but my amount (Rs. 930) was deducted from my bank account and it was paid to one97 communications. I've received msg from my bank. Please let me know when money will be refunded.

I request the concerned people to take necessary action and refund my money to the account from which it is debited......
Complaint comments  Read comments Complaint category Railways

One97 Communications — money transfer [Resolved]

 Chaithu Ram on Feb 11, 2019
I have ordered a medicine in pharmacy and apply for online payment by card but payment has done for you not for pharmacy rs 372... Refund back to me... I got massage from sbi that i have purchased of rs372 at one97 communication li... I contacted to pharmacy so conformed that no online payment is done... So i kindly request you please respond to me......
Complaint comments  Read comments [2]Complaint category Pharmacy

One97 Communications — no confirmation

 K R Prasuna on Feb 10, 2019
Name k r prashna
Mob. [protected]
6th feb 2019 purchased iphone s6 plus amount debited from my card. Till the time no confirmation about the product. It's large amount. Trusted yours organisation
Order number. 2flc3bf6-8a[protected]c68d0e063de
Zookr online shopping said that we may contact our bank. My bank sent the statement of debited the amount. But zookr persons not taking responsibility.
Please be look into the matter and inform me the stage of dispatch

Regards...
Complaint comments  Read comments Complaint category Mobile Service Providers

One97 Communications — while trying to book train ticket

 Sandhiyak on Feb 9, 2019
When i'm trying to book train ticket through credit card, it sends an one time password and the amount got debited from my account and the ticket is not booked. Once, i saw the ticket is not booked, i have gone through the my account statement. It shows the amount will be debited for one97 communication pos debited. Please resolve my issue and refund the money back....
Complaint comments  Read comments [1]Complaint category Credit Cards

One97 Communications — refund of my ticket amount

 arviyoga on Feb 8, 2019
I book tickets on line through irctc app made payment of 1240.98 debited from my account and credit to your company a. C. But ticketwas cancelled so immdieately return my amount to my account arvind verma hathras transaction i. D [protected] date 08.02.2019 time 11.09.42 debit card bank hdfc i will wait for response thanks please inform me on my e mail address [protected]@gmail.com...
Complaint comments  Read comments Complaint category Railways

One97 Communications — u are deducted 1000 rs from my account...

 Rauniar Raj on Feb 6, 2019
Why you are deducted 1000rs... Transaction i'd is s8424877... Plzz give this money... How can u deducted any rs from account without permission??? What is the purposse, i cannot join this type of website one97 then how can u add me without permission and deducted miney... Till now u can transfer money in my account otherwise i will take action against u... And plzz give this information why u are deducted money...,...
Complaint comments  Read comments Complaint category Banks

One97 Communications — tickets booking

 Smruti Santosh Revadekar on Feb 5, 2019
Actually i tried to book a train ticket on 05 th february 2019 at
1:38 a. M. But the ticket was not booked showing error but my amount (Rs. 710) was deducted from my bank account and it was paid to one97 communications. I've received msg from my bank. Please let me know when money will be refunded.

I request the concerned people to take necessary action and refund my money to the account from which it is debited......
Complaint comments  Read comments Complaint category Railways

One97 Communications — paytm cheating people

 sugesh.b on Feb 4, 2019
I have registered paytm merchant wit 13 digit bank account number by mistake which is invalid, but paytm saying its valid. It should be 14 digit. They are not refunding the amount after regular follow up also. I am serious issue. I have been in regular follow up. Initially they told to wait & some executive told its will be reverted back. But now they are saying its transferred. How its possible with invalid account number if i ask. They are just telling its transferred. Its not possible means also they are not agreeing....
Complaint comments  Read comments Complaint category Business & Finances

One97 Communications — regarding the fraudulent transaction

 kmkmathen on Feb 4, 2019
Hello this is mathen. I lost my device on 18/1/19 on friday. Some one made four transactions in my paytm account. The total money is rs7000. I have made a complaint regarding the fraudulent transaction took on my paytm account and its more than ten days. I have given all the information to them but tilll now i didn't receive any mail and i need them to refund my money back to my account. Thank you
The complaint number[protected]...
Complaint comments  Read comments Complaint category Banks

One97 Communications — tatkal train ticket booking payment error!?

 A1233abhi on Feb 2, 2019
Actually i tried to book a tatkal ticket on 03 th january 2019 at
11 a. M. But the ticket was not booked showing error but my amount (Rs. 385.49) was deducted from my bank account and it was paid to one97 communications. I've received msg from my bank. Please let me know when money will be refunded.

I request the concerned people to take necessary action and refund my money to the account from which it is debited....
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — amount is auto debited by one97 communications

 Hamoodh Parameswaran on Jan 31, 2019
I have noticed last month from my bank account, credit cards particular amount was auto debited without my knowledge which linked in Paytm account because in my transaction history shows the amount debited by One97 communication.
This month I have deleted the account and card details from Paytm. Amount is not debited this month.

I have attached the file with list of dates and amount debited.

Kindly check and refunded the amount, if applicable....
Complaint comments  Read comments [2]Complaint category Products & Services

One97 Communications — money deducted for failure transaction

 hemaatla on Jan 28, 2019
Dear sir/madam,

Actually i tried to book a premium tatkal ticket on 20th january 2019 at
11 a. M. but the ticket was not booked showing error but my amount (Rs. 1340.98) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received...
Complaint comments  Read comments [2]Complaint category Railways

One97 Communications — ticket booking

 Nayana P N on Jan 27, 2019
Hi, i tried to book the train ticket from krishnarajapurm to chengannur on 5/1/19, money deducted from my account through one 97 communication but ticket was not booked and i got confirmation sms from bank regarding money deduction, i gave compliant on jan 6 but still my issue is not resolved. Please resolve this issue as soon as possible and refund my money...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — deduction of my money twice of rs. 500

 Kashish Chauhan on Jan 27, 2019
I was paying at a shop through paytm and my money was deducted twice. I had check at the shop but they didn't receive money twice and i had then complained in oaytm they have said you must visit your bank and then bank manager has said that it was in my bank passbook that the money has been deducted by you at the same time when i was paying at the shop. Kindly return my 500 rupees back....
Complaint comments  Read comments [1]Complaint category Other

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