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One97 Communications Complaints & Reviews

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Updated: Jan 21, 2026
Complaints 1249
Resolved
105
Unresolved
1144
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One97 Communications reviews & complaints page 55

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H
Harpal Singh Yadav
from Roorkee, Uttarakhand
Feb 3, 2018
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Address: Moradabad, Uttar Pradesh, 244001

Sir,
Paytm order no:[protected], payt receipt number :[protected], paytm order id:[protected], transaction ref no :
[protected]igacuqcah4, rs 1491/-, dated: 28/01/2018, transaction successful but uppcl bill january, 2018, a/c no:[protected], named shrimati suklash kumari yadav not payment.
Please quickly bill payment or refund rs 1491/-
Regards
Harpal singh yadav
Mobile : [protected]
One97 Communications customer support has been notified about the posted complaint.
Feb 03, 2018
Updated by Harpal Singh Yadav Sir,
Transaction ref no:[protected]igacuqcah4, rs1491/- dated:28/01/2018 for payment electricity bill january 18 in uppcl a/c no: [protected], named shrimati suklash kumari yadav, but bill not payment.
Paytm order no: / id: [protected], paytm receipt no : [protected]
Please quickly bill payment or refund my money rs 1491/-
Regards
Harpal singh yadav
Mobile number: [protected]
Email: hsydav. [protected]@gmail.com
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    S
    Shaikh Matiullah
    from Mumbai, Maharashtra
    Jan 29, 2018
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    Address: 400072

    I m moinuddin shaikh from sakinaka, i try to book tatkal ticket on 20 jan 2018 but transaction is failed and the ticket amount is debited for rupees 830/-. After one week the amount is not credited in my account.
    Rs. 830.00 was debited on your apna bank debit card 607101xxxxxx5036 on 20-jan-2018 11:04:01 am at one97 communication lim dlin[protected].
    One97 Communications customer support has been notified about the posted complaint.
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      H
      Himanshu Cool
      from Delhi, Delhi
      Jan 26, 2018
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      Website: Paytm payment gateway

      I have recharged my metro card by paytm violet by paytm payment gateway on 11 jan 2018. I have made a payment by citi bank credit card but amount was also deducted from my paytm violet.
      I am chasing with paytm team since last 14 days but there is no revert. I have sent him my card statement also.
      Citi bank credit card statement payment reference no is [protected].
      Find below payment sms which i have received from citi bank.
      Rs.500.00 was spent on your citi credit card ending 4386xxxxxxxx0175 on 11-jan-18 at paytm.com/electricit. Your available credit limit now is rs. 52, 057.16. Update your aadhaar number on your credit card by logging in to citibank online or citi mobile. To know more, visit http://citi.asia/INaadhaarseeding
      One97 Communications customer support has been notified about the posted complaint.
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        G
        geeta shravani kothamasu
        from Madanapalle, Andhra Pradesh
        Jan 26, 2018
        Resolved
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        Resolved

        5000/- rupees was debited from my account in sbi on 02-nov-2017. I didn't receive any message or otp. I came to know about it when i was checking my past transactions because there was a significant decrement in account balance.
        Below are the details:
        02-nov-2017 by debit card
        Othpg 895237 one97 communications lnoida

        Name : geeta shravani kothamasu
        Please make sure that i get the amount credited to my account. 5000/- rupees means a lot to me.
        Jan 26, 2018
        Complaint marked as Resolved 
        I talked to some national consumer forum's representative on mobile phone and it was resolved. thanks for your fast response.
        One97 Communications customer support has been notified about the posted complaint.
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          T
          tarun@4031
          Jan 11, 2018
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          Hi,
          I have transferred 10000 (2* 5000) on 18th september 2017 from hdfc credit card, to paytm. But iam unable to remember to which paytm i have transferred money. Please help me in this issue as soon as possible through email communication.in statement payment gateway is mentioned as one 97 communications.

          Thanking you,
          Name : tarun bonthu,
          Email: [protected]@gmail.com,
          Mobile: [protected]
          One97 Communications customer support has been notified about the posted complaint.
          View replies
          My mobile number is [protected], name is Nitin Kumar Mahipal

          MY Rs. 371/- was deducted for first time and transaction was unsuccessful hence plz refund my Rs. 371/- for unsuccessful transaction,

          i was recharging my Jio Sim on 10/01/2017 about 7.00 pm.

          REGARDS,

          NITIN KUMAR MAHIPAL
          [protected]
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            R
            ranita_g80
            from Kolkata, West Bengal
            Jan 8, 2018
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            fraudulent debit transaction using net banking

            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
            Website: one97.com/contact.php

            Complaint lodged on 16th dec 2017 to paytm with ref no 46014792 for fradulent debit transaction of rs.2605.80 took place from my idbi bank savings account on 27th nov 2017. On 16th dec they reverted back saying that they cannot fetch the details with the transaction details. I even provided my debit card details. Paytm is not replying to my ticket and neither paytm is not refunding back my money....
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            K
            kundanblk
            from Ranchi, Jharkhand
            Jan 4, 2018
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            Address: Gautam Buddh Nagar, Uttar Pradesh

            I have booked 2 time a train tricket from to ranchi to muzafferpur as on 20 th dec 2017 from irctc through paytm gateway (From rupay debit card) and transaction got failed (Ticket not booked) but money got debited., but still not refunded. (Status on irctc website refunded on 21.12.17)
            So please look into the matter & do the needful as soon as possible.

            Regards
            Kundan kumar
            Mb-[protected]
            One97 Communications customer support has been notified about the posted complaint.
            View replies
            I orderd an activa on 17th jan from paytm through net banking. The amount 53200 rs deducted from my bank account number but order is still pending please refund my money or complete my order
            My order number is [protected]
            Please take action as soon as possible
            Reply
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              A
              ajaykumarnair
              from Mumbai, Maharashtra
              Dec 30, 2017
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              I tried to book train ticket through irctc app on 28th dec 2017.

              The train ticket did not get booked but the money (Rs 5291) was debited from my account.

              The irctc app showed that the transaction had failed.

              Details of transaction:
              Bank: state bank of india
              Details displayed in my bank account with respect to transaction on 28th december 2017: [protected]ch72999921 transfer to [protected] one97 communications, rs 5291

              The money hasn't been refunded yet.
              One97 Communications customer support has been notified about the posted complaint.
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                P
                PudupakkamRangaraju Panchaksharam
                from Coimbatore, Tamil Nadu
                Dec 30, 2017
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                Website: www.irctc.co.in

                I debited my netbanking for rs.6451.80 ref: [protected]igacpyygl7 for purchase of train tickets on 29/12/2017. Though my bank debited the amount, the railway site has informed that the money was received.

                I request you to look into this matter and credit back the amount to my account at the earliest.

                Panchaksharam p r
                [protected]
                [protected]@yahoo.com
                One97 Communications customer support has been notified about the posted complaint.
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                  R
                  raj787340
                  from Kolkata, West Bengal
                  Dec 28, 2017
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                  Website: one 97 communication Ltd.

                  On 04 apr 17, l have paid lic premium of rs.2568 against policy no[protected], but it did not credited in lic account and my premium has been expired. It has credited in your account. My sbi account no in which premium was paid is [protected]. Plz refund the amount to my account as soon as possible, othewise i m going to complain in consumer court with compensation. My mob is [protected] &email id is [protected]@gmail.com.
                  One97 Communications customer support has been notified about the posted complaint.
                  View replies
                  Dear sir/madam

                  Yesterday i pay kosamattam finance goldloan through state bank internet banking but the amount debit to ur one 97 communication i want valuable answer to my money
                  kosamattam gold loan not receiving my amount
                  please help me to get my money
                  Reply
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                    S
                    shktr9
                    from Hojai, Assam
                    Dec 28, 2017
                    Resolved
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                    Resolved

                    Address: Katihar, Bihar, 854105

                    Please return my money which was transferred to your company by mistake at - paytm. [protected]@axisbank
                    From my tez upi id - [protected]@okaxis
                    On 24.12.2017
                    My money amount was 19, 999 rupees please return to my account.
                    When i have not buy any type of products from your company than why you are keeping my money.
                    I request you to return my money on my tez upi id
                    Dec 30, 2017
                    Complaint marked as Resolved 
                    It take few days to resolve problem... I'm very thankful that one97 communication limited returned my ₹ 19, 999 which was transferred to [email protected] mistake on 24.12.2017 today 30.12.2017 they returned my money in my account...once again thank u so much 😘😘😘
                    One97 Communications customer support has been notified about the posted complaint.
                    View replies
                    Sir my account balance is deducted through your company.so i get all information for deduct balance in my account.
                    Reply
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                      G
                      gvrgvr25
                      from Bengaluru, Karnataka
                      Dec 26, 2017
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                      Address: Chennai, Tamil Nadu, 600072

                      Transaction numbers: (1) [protected]igacojglx4 : rs.274.36, (2) [protected]igacojgba1: rs.274.36, (3) [protected]igacojfte2 : rs.274.36 and (4) [protected]igacojfq17 : rs.274.36 (Total rs.1097.44/- all failed transactions on 18 dec 2017, still not credited to my account. This transaction was done in uts application for booking of season ticket through this application.
                      One97 Communications customer support has been notified about the posted complaint.
                      View replies
                      Hi im ashok from Bangalore...today i have lost my hard earned money through this fraud powerplay quiz which is powered by paytm ..and they are just looting money of paytm users...nobody cares this...plz do not participate in this fraudulent games sponsored by paytm...dont believe in brand
                      Reply
                      Hello there !!
                      I tried booking a tatkal ticket on IRCTC App today at 11:00 A.M. An amount of Rs.666.96 was debited from my account but ticket was not booked. Transaction ID available in the app is [protected]. I request you to check the transaction and credit the amount as soon as possible.

                      Thank you!!
                      Reply
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                        D
                        Dattaji
                        from Pune, Maharashtra
                        Dec 26, 2017
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                        Website: Www.one97.com

                        Dear sir,
                        I was adding money in my patym account

                        So i was completing my payment using my tez upi id [protected]@okhdfcbank.

                        While adding money, transaction of 520 rs gone missing, didn't added in my paytm wallet ([protected])

                        But transaction of 520 rs is successfully completed from my tez upi id
                        [protected]@okhdfcbank.

                        520 rs is credited in
                        To paytm account upi id :- (Paytm. [protected]@axisbank)

                        For proof i am attaching all the screen shot of transaction history
                        Sir please help me to solve this issue
                        I have no information where my this 520 rs have gone.
                        My contact number is [protected] and e-mail id is [protected]@gmail.com
                        One97 Communications customer support has been notified about the posted complaint.
                        View replies
                        Money is not added to my paytm wallet plss as early as possible to refund my 1000 Rs money to my paytm wallet plss
                        Reply
                        Please dear sir I was adding money in my patym account

                        So i was completing my payment using my tez upi [protected]@ybl

                        While adding money, transaction of 500 rs gone missing, didn't added in my paytm wallet ([protected])

                        500 rs is credited in
                        To paytm account upi id :- (Paytm. [protected]@axisbank)
                        Reply
                        I am adding money to my paytm wallet by using bhim app. But instead of addition of Rs 1000 to my paytm wallet it goes to Paytm.[protected]@axis bank. It's my due request please return my money to my wallet it's urgent
                        Reply
                        I am adding money to my paytm wallet by using UPI in paytm app. But instead of addition of Rs 1000 to my paytm wallet it goes to Paytm.[protected]@axis bank. It's my due request please return my money to my wallet it's urgent
                        For proof i am attaching all the screen shot of transaction history
                        Sir please help me to solve this issue
                        Reply
                        Plzz give me my 500 rs
                        Reply
                        I am adding money in my paytm wallet instead it has gone to paytm.[protected]@axisbank.
                        Kindly refund my amount of 1224 as soon as possible.
                        Reply
                        Dear sir,
                        I was adding money in my paytm account

                        So i was completing my payment using my tez upi id [protected][protected]@okhdfcbank.

                        While adding money, transaction of 9595 rs gone missing, didn't added in my paytm wallet

                        But transaction of 9595rs is successfully completed from my tez upi id [protected][protected]@okhdfcbank on[protected]

                        9595 rs is credited in
                        To paytm account upi id :- (Paytm. [protected]@axisbank)

                        For proof i am attaching all the screen shot of transaction history
                        Sir please help me to solve this issue
                        I have no information where my this 9595 rs have gone.
                        My contact number is [[protected]] and e-mail id is [protected]@gmail.com
                        Reply
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                          B
                          balramk88
                          from Bengaluru, Karnataka
                          Dec 25, 2017
                          Resolved
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                          Resolved

                          Dear sir,
                          I was adding money in my patym account [protected]

                          So i was completing my payment using my tez upi id
                          [protected]@okhdfcbank.

                          While adding money, transaction of 500 rs gone missing, didn't added in my paytm wallet.

                          But transaction of 500 rs is successfully completed from my tez upi id
                          [protected]@okhdfcbank.

                          500 rs is credited in
                          To paytm account upi id :- (Paytm. [protected]@axisbank)

                          For proof i am attaching all the screen shot of transaction history
                          Sir please help me to solve this issue
                          I have no information where my this 500 rs have gone
                          My contact number is [protected]
                          Jan 4, 2018
                          Complaint marked as Resolved 
                          Automatically money reversed to my bank account on 30/12/2017. Thanks
                          One97 Communications customer support has been notified about the posted complaint.
                          View replies
                          Dear one97 communication by. mistake i transferred 19, 999 rupees by my tez upi Id-([protected]@okaxis)
                          I request you to please return my money. I'm in concern. My money is transferred to this address- paytm.[protected]@axisbank
                          Please return my money. It is a huge amount for me. my tez upi id is - ([protected]@okaxis)
                          Reply
                          Poonampadvi's reply, Jun 15, 2018
                          You got your money back or not?? Same situation happen with me
                          Dear one97 communication by. mistake i transferred 900 rupees by my tez upi Id-([protected]@paytm)
                          I request you to please return my money. I'm in concern. My money is transferred to this address- paytm.[protected]@axisbank
                          Please return my money. It is a huge amount for me. my tez upi id is [protected]@paytm
                          Reply
                          I have send money to tez app 50 rs two times but not credit amount
                          Reply
                          I have send money to Taz app rs50 two times but not receive my taz upi id [protected]@okicici pls arrange my money
                          Reply
                          Dear sir,
                          I was adding money in my patym account [protected]

                          So i was completing my payment using my tez upi id
                          [protected]@okhdfcbank.

                          While adding money, transaction of 500 rs gone missing, didn't added in my paytm wallet.

                          But transaction of 370 rs is successfully completed from my tez upi id
                          [protected]@okhdfcbank.

                          370 rs is credited in
                          To paytm account upi id :- (Paytm. [protected]@axisbank)

                          For proof i am attaching all the screen shot of transaction history
                          Sir please help me to solve this issue
                          I have no information where my this 370 rs have gone
                          My contact number is [protected]
                          Reply
                          While booking my bus ticket I sent amount to one 97 communication pvt Ltd amount deducted but ticket not booked order id:[protected]
                          Reply
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                            A
                            atul23net
                            from Allahabad, Uttar Pradesh
                            Dec 24, 2017
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                            Hello
                            Dear sir
                            I was adding money in my patym account
                            [protected]
                            So i was completing my payment using my tez upi id
                            [protected]@okhdfcbank
                            While adding money one transaction of 500 rs is successful with order id [protected]
                            And my second transaction of 500 rs gone missing didn't added in my paytm wallet
                            But transaction of 500 rs is successfully completed from my tez upi id
                            [protected]@okhdfcbank
                            500 rs is credited in
                            To paytm account upi id :- (Paytm. [protected]@axisbank)
                            For proof i am attaching all the screen shot of transaction history
                            Sir please help me to solve this issue
                            I have no information where my this 500 rs have gone
                            My contact number is
                            [protected]
                            One97 Communications customer support has been notified about the posted complaint.
                            Dec 24, 2017
                            Updated by atul23net                             Hello
                            Dear sir
                            I was Adding money in my patym account
                            [protected]
                            So i was completing my payment using my tez upi id
                            [protected]@okhdfcbank
                            While adding money one transaction of 500 rs is successful with order id [protected]
                            And my second transaction of 500 rs gone missing didn't added in my paytm wallet
                            But transaction of 500 rs is successfully completed from my tez upi id
                            [protected]@okhdfcbank
                            500 rs is credited in
                            To paytm Account upi id :-(paytm.[protected]@axisbank)
                            For proof I am attaching all the screen shot of transaction history
                            Sir please help me to solve THIS issue
                            I have no information where my this 500 rs have gone
                            My contact number is
                            [protected]

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                              A
                              Ajay das guru
                              from Murwara, Madhya Pradesh
                              Dec 22, 2017
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                              Hello
                              Dear sir
                              I was adding money in my patym account
                              [protected]
                              So i was completing my payment using my tez upi id
                              [protected]@okicici
                              While adding money one transaction of 500 rs is successful with order id [protected]
                              And my second transaction of 500 rs gone missing didn't added in my paytm wallet
                              But transaction of 500 rs is successfully completed from my tez upi id
                              [protected]@okicici
                              500 rs is credited in
                              To paytm account upi id :- (Paytm. [protected]@axisbank)
                              For proof i am attaching all the screen shot of transaction history
                              Sir please help me to solve this issue
                              I have no information where my this 500 rs have gone
                              My contact number is
                              [protected]
                              One97 Communications customer support has been notified about the posted complaint.
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                                R
                                Ramlal Seervi
                                from Mysore, Karnataka
                                Dec 18, 2017
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                                Address: Pali, Rajasthan, 306103

                                I have booked a train from bangalore to sojat road ticket on 8rd dec 2017 in irctc through paytm gateway and transaction got failure (Ticket not booked) but money got debited., but still not refunded.
                                Plz look into this matter immediately

                                I am below providing u my msg details
                                Thank you for using your sbi debit card 607xxx342 for a purchase worth rs727.14 on pos[protected] at one97 communication li txn#[protected]
                                Regard
                                Ramlal seervi
                                [protected]
                                One97 Communications customer support has been notified about the posted complaint.
                                Dec 18, 2017
                                Updated by Ramlal Seervi                                 Dear sir,
                                Subject failed ticket transactions payment pending
                                I have booked a train from Bangalore to SOJAT Road ticket on 8th Dec 2017 in irctc app through paytm gateway and transaction got failure (Ticket not booked) but money got debited., but still not refunded.
                                Please look into this matter immediately

                                I am below providing u my msg details
                                Thank you for using your sbi debit card 607xxx342 for a purchase worth rs727.14 on pos[protected] at one97 communication limted txn#[protected].
                                Kindly checked same and do the needful as soon as possible
                                My contract no. [protected]
                                Thanks
                                Ramlal Seervi

                                View replies
                                Thank you so much very excited for your service
                                Reply
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                                  H
                                  Hemanath V.R
                                  from Puducherry, Puducherry
                                  Dec 16, 2017
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                                  Address: Chennai, Tamil Nadu, 601204

                                  I placed an order on 02.12.2017 and payment done through netbanking. They said i will get my product on 12th dec but when i tracking it shows on12tyh dec i received a product, but still i didnt receive my product.

                                  The tracking no of gati international is invalid. Awb number is eq[protected]in.

                                  When i called gati customer care they said the mentioned docket number is wrong.
                                  One97 Communications customer support has been notified about the posted complaint.
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                                    A
                                    Amit kumar Barman
                                    from Bengaluru, Karnataka
                                    Dec 12, 2017
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                                    Address: Bangalore, Karnataka, 560032
                                    Website: www.paytm.com

                                    Rs. 99 is deducted from my wallet for some quiz. Which is not acceptable. and customer care number not able reachable. This kind of fraud should be restricted.This deduction is without any intimation. Some fraud promotion they are running.this kind of fraud should be restricted.When the quiz is fake they should not charge for this. none of the online wallets has this kind of miscellaneous deductions features.
                                    One97 Communications customer support has been notified about the posted complaint.
                                    Jan 02, 2018
                                    Updated by Amit kumar Barman                                     it is not resolved, but still its showing resolved.
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                                      P
                                      Pranjal9242
                                      from Kokrajhar, Assam
                                      Dec 10, 2017
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                                      Address: 781005
                                      Website: paytm.com

                                      I recently order a power bank in paytm and then i receive the item without the usb cable and also the product is in defective condition as it do not charge the mobile mobile, i tried charging the the power bank and still it do not work, and then i place a return request and then i got a call from delhivery asking the return item and then i handed over the item to him and then i receive a sms after on the day that my return is rejected, and later the person who took my item called me saying they are not finding the usb cable so return is rejected, so i wanted paytm to accept the return. As on the first place i do not receive any usb cable with the item. Kindly process it on urgent basic. I attach the order no and all detail on the attached image.
                                      One97 Communications customer support has been notified about the posted complaint.
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