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One97 Communications Complaints & Reviews

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Updated: Jan 21, 2026
Complaints 1249
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105
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Bad 😕 It seems that One97 Communications has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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One97 Communications reviews & complaints page 55

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K
Kaiyum Azad
from Margherita, Arunachal Pradesh
Feb 8, 2018
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Address: Nagaon, Assam, 782003

Sir/madam
I am abdul matin, the account holder of sbi account no [protected] and last four digit of my debit card is 9260. I received a call from mobile no [protected] today at 1040 hrs. He told me that he is a representative of sbi and he further told me that my aadhar card no is required to link with my sbi account no. And then he askeb for the atm no, cvv of my debit card. After that he immidiately started to make the transaction at 1108 hrs on my debit card for purchase worth rs 5000/- with transaction no[protected] and pos no is [protected] on using one97 communication limited. Since this is a fradulent transaction i already lodged a fir against this transaction hence you are hereby requested to held up the purchase of this transaction and arrange to refund the money. The police authority will communicate you shortly. Thank you

Regards
Abdul matin
One97 Communications customer support has been notified about the posted complaint.
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    D
    dharshaw
    from New Delhi, Delhi
    Feb 7, 2018
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    Address: Bardhaman, West Bengal

    My mobile number is [protected] yesterday I have pay electric bill payment but my balance debit but still showing payment due Dc transaction id [protected].Very poor service paytm cear not help me
    One97 Communications customer support has been notified about the posted complaint.
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      K
      Kirankumarb
      from Bengaluru, Karnataka
      Feb 7, 2018
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      Address: Ramanagara, Karnataka, 562160

      988 rupees is debited from my bank account in the name of one97 communication without any transaction.. Plz provide guidance for getting my money back. Coustomer care no is not responding. It is always says busy. I dont understand what to do. I should report on cyber crime or police fir. Fefund my amount. I will taken strictly action one97 communication. Tomorrow is last day i will give a chance. After i will report on cryber ack police and media.
      One97 Communications customer support has been notified about the posted complaint.
      Feb 07, 2018
      Updated by Kirankumarb       Sir 988 rupees is debited from my bank account in the name of one97 communication without any transaction. This money is very important for me. Plz provide guidance for getting my money back. Coustomer care no is not responding. It is always says busy. I dont understand what to do. I should report on cyber crime or police fir. Plz help and explain the process...
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        H
        Harpal Singh Yadav
        from Roorkee, Uttarakhand
        Feb 3, 2018
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        Address: Moradabad, Uttar Pradesh, 244001

        Sir,
        Paytm order no:[protected], payt receipt number :[protected], paytm order id:[protected], transaction ref no :
        [protected]igacuqcah4, rs 1491/-, dated: 28/01/2018, transaction successful but uppcl bill january, 2018, a/c no:[protected], named shrimati suklash kumari yadav not payment.
        Please quickly bill payment or refund rs 1491/-
        Regards
        Harpal singh yadav
        Mobile : [protected]
        One97 Communications customer support has been notified about the posted complaint.
        Feb 03, 2018
        Updated by Harpal Singh Yadav         Sir,
        Transaction ref no:[protected]igacuqcah4, rs1491/- dated:28/01/2018 for payment electricity bill january 18 in uppcl a/c no: [protected], named shrimati suklash kumari yadav, but bill not payment.
        Paytm order no: / id: [protected], paytm receipt no : [protected]
        Please quickly bill payment or refund my money rs 1491/-
        Regards
        Harpal singh yadav
        Mobile number: [protected]
        Email: hsydav. [protected]@gmail.com
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          S
          Shaikh Matiullah
          from Mumbai, Maharashtra
          Jan 29, 2018
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          Address: 400072

          I m moinuddin shaikh from sakinaka, i try to book tatkal ticket on 20 jan 2018 but transaction is failed and the ticket amount is debited for rupees 830/-. After one week the amount is not credited in my account.
          Rs. 830.00 was debited on your apna bank debit card 607101xxxxxx5036 on 20-jan-2018 11:04:01 am at one97 communication lim dlin[protected].
          One97 Communications customer support has been notified about the posted complaint.
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            H
            Himanshu Cool
            from Delhi, Delhi
            Jan 26, 2018
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            Website: Paytm payment gateway

            I have recharged my metro card by paytm violet by paytm payment gateway on 11 jan 2018. I have made a payment by citi bank credit card but amount was also deducted from my paytm violet.
            I am chasing with paytm team since last 14 days but there is no revert. I have sent him my card statement also.
            Citi bank credit card statement payment reference no is [protected].
            Find below payment sms which i have received from citi bank.
            Rs.500.00 was spent on your citi credit card ending 4386xxxxxxxx0175 on 11-jan-18 at paytm.com/electricit. Your available credit limit now is rs. 52, 057.16. Update your aadhaar number on your credit card by logging in to citibank online or citi mobile. To know more, visit http://citi.asia/INaadhaarseeding
            One97 Communications customer support has been notified about the posted complaint.
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              G
              geeta shravani kothamasu
              from Madanapalle, Andhra Pradesh
              Jan 26, 2018
              Resolved
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              Resolved

              5000/- rupees was debited from my account in sbi on 02-nov-2017. I didn't receive any message or otp. I came to know about it when i was checking my past transactions because there was a significant decrement in account balance.
              Below are the details:
              02-nov-2017 by debit card
              Othpg 895237 one97 communications lnoida

              Name : geeta shravani kothamasu
              Please make sure that i get the amount credited to my account. 5000/- rupees means a lot to me.
              Jan 26, 2018
              Complaint marked as Resolved 
              I talked to some national consumer forum's representative on mobile phone and it was resolved. thanks for your fast response.
              One97 Communications customer support has been notified about the posted complaint.
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                T
                tarun@4031
                Jan 11, 2018
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                Hi,
                I have transferred 10000 (2* 5000) on 18th september 2017 from hdfc credit card, to paytm. But iam unable to remember to which paytm i have transferred money. Please help me in this issue as soon as possible through email communication.in statement payment gateway is mentioned as one 97 communications.

                Thanking you,
                Name : tarun bonthu,
                Email: [protected]@gmail.com,
                Mobile: [protected]
                One97 Communications customer support has been notified about the posted complaint.
                View replies
                My mobile number is [protected], name is Nitin Kumar Mahipal

                MY Rs. 371/- was deducted for first time and transaction was unsuccessful hence plz refund my Rs. 371/- for unsuccessful transaction,

                i was recharging my Jio Sim on 10/01/2017 about 7.00 pm.

                REGARDS,

                NITIN KUMAR MAHIPAL
                [protected]
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                  K
                  kundanblk
                  from Ranchi, Jharkhand
                  Jan 4, 2018
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                  Address: Gautam Buddh Nagar, Uttar Pradesh

                  I have booked 2 time a train tricket from to ranchi to muzafferpur as on 20 th dec 2017 from irctc through paytm gateway (From rupay debit card) and transaction got failed (Ticket not booked) but money got debited., but still not refunded. (Status on irctc website refunded on 21.12.17)
                  So please look into the matter & do the needful as soon as possible.

                  Regards
                  Kundan kumar
                  Mb-[protected]
                  One97 Communications customer support has been notified about the posted complaint.
                  View replies
                  I orderd an activa on 17th jan from paytm through net banking. The amount 53200 rs deducted from my bank account number but order is still pending please refund my money or complete my order
                  My order number is [protected]
                  Please take action as soon as possible
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                    A
                    ajaykumarnair
                    from Mumbai, Maharashtra
                    Dec 30, 2017
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                    I tried to book train ticket through irctc app on 28th dec 2017.

                    The train ticket did not get booked but the money (Rs 5291) was debited from my account.

                    The irctc app showed that the transaction had failed.

                    Details of transaction:
                    Bank: state bank of india
                    Details displayed in my bank account with respect to transaction on 28th december 2017: [protected]ch72999921 transfer to [protected] one97 communications, rs 5291

                    The money hasn't been refunded yet.
                    One97 Communications customer support has been notified about the posted complaint.
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                      P
                      PudupakkamRangaraju Panchaksharam
                      from Coimbatore, Tamil Nadu
                      Dec 30, 2017
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                      Website: www.irctc.co.in

                      I debited my netbanking for rs.6451.80 ref: [protected]igacpyygl7 for purchase of train tickets on 29/12/2017. Though my bank debited the amount, the railway site has informed that the money was received.

                      I request you to look into this matter and credit back the amount to my account at the earliest.

                      Panchaksharam p r
                      [protected]
                      [protected]@yahoo.com
                      One97 Communications customer support has been notified about the posted complaint.
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                        R
                        raj787340
                        from Kolkata, West Bengal
                        Dec 28, 2017
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                        Website: one 97 communication Ltd.

                        On 04 apr 17, l have paid lic premium of rs.2568 against policy no[protected], but it did not credited in lic account and my premium has been expired. It has credited in your account. My sbi account no in which premium was paid is [protected]. Plz refund the amount to my account as soon as possible, othewise i m going to complain in consumer court with compensation. My mob is [protected] &email id is [protected]@gmail.com.
                        One97 Communications customer support has been notified about the posted complaint.
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                        Dear sir/madam

                        Yesterday i pay kosamattam finance goldloan through state bank internet banking but the amount debit to ur one 97 communication i want valuable answer to my money
                        kosamattam gold loan not receiving my amount
                        please help me to get my money
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                          S
                          shktr9
                          from Hojai, Assam
                          Dec 28, 2017
                          Resolved
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                          Resolved

                          Address: Katihar, Bihar, 854105

                          Please return my money which was transferred to your company by mistake at - paytm. [protected]@axisbank
                          From my tez upi id - [protected]@okaxis
                          On 24.12.2017
                          My money amount was 19, 999 rupees please return to my account.
                          When i have not buy any type of products from your company than why you are keeping my money.
                          I request you to return my money on my tez upi id
                          Dec 30, 2017
                          Complaint marked as Resolved 
                          It take few days to resolve problem... I'm very thankful that one97 communication limited returned my ₹ 19, 999 which was transferred to [email protected] mistake on 24.12.2017 today 30.12.2017 they returned my money in my account...once again thank u so much 😘😘😘
                          One97 Communications customer support has been notified about the posted complaint.
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                          Sir my account balance is deducted through your company.so i get all information for deduct balance in my account.
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                            G
                            gvrgvr25
                            from Bengaluru, Karnataka
                            Dec 26, 2017
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                            Address: Chennai, Tamil Nadu, 600072

                            Transaction numbers: (1) [protected]igacojglx4 : rs.274.36, (2) [protected]igacojgba1: rs.274.36, (3) [protected]igacojfte2 : rs.274.36 and (4) [protected]igacojfq17 : rs.274.36 (Total rs.1097.44/- all failed transactions on 18 dec 2017, still not credited to my account. This transaction was done in uts application for booking of season ticket through this application.
                            One97 Communications customer support has been notified about the posted complaint.
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                            Hi im ashok from Bangalore...today i have lost my hard earned money through this fraud powerplay quiz which is powered by paytm ..and they are just looting money of paytm users...nobody cares this...plz do not participate in this fraudulent games sponsored by paytm...dont believe in brand
                            Reply
                            Hello there !!
                            I tried booking a tatkal ticket on IRCTC App today at 11:00 A.M. An amount of Rs.666.96 was debited from my account but ticket was not booked. Transaction ID available in the app is [protected]. I request you to check the transaction and credit the amount as soon as possible.

                            Thank you!!
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                              D
                              Dattaji
                              from Pune, Maharashtra
                              Dec 26, 2017
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                              Website: Www.one97.com

                              Dear sir,
                              I was adding money in my patym account

                              So i was completing my payment using my tez upi id [protected]@okhdfcbank.

                              While adding money, transaction of 520 rs gone missing, didn't added in my paytm wallet ([protected])

                              But transaction of 520 rs is successfully completed from my tez upi id
                              [protected]@okhdfcbank.

                              520 rs is credited in
                              To paytm account upi id :- (Paytm. [protected]@axisbank)

                              For proof i am attaching all the screen shot of transaction history
                              Sir please help me to solve this issue
                              I have no information where my this 520 rs have gone.
                              My contact number is [protected] and e-mail id is [protected]@gmail.com
                              One97 Communications customer support has been notified about the posted complaint.
                              View replies
                              Money is not added to my paytm wallet plss as early as possible to refund my 1000 Rs money to my paytm wallet plss
                              Reply
                              Please dear sir I was adding money in my patym account

                              So i was completing my payment using my tez upi [protected]@ybl

                              While adding money, transaction of 500 rs gone missing, didn't added in my paytm wallet ([protected])

                              500 rs is credited in
                              To paytm account upi id :- (Paytm. [protected]@axisbank)
                              Reply
                              I am adding money to my paytm wallet by using bhim app. But instead of addition of Rs 1000 to my paytm wallet it goes to Paytm.[protected]@axis bank. It's my due request please return my money to my wallet it's urgent
                              Reply
                              I am adding money to my paytm wallet by using UPI in paytm app. But instead of addition of Rs 1000 to my paytm wallet it goes to Paytm.[protected]@axis bank. It's my due request please return my money to my wallet it's urgent
                              For proof i am attaching all the screen shot of transaction history
                              Sir please help me to solve this issue
                              Reply
                              Plzz give me my 500 rs
                              Reply
                              I am adding money in my paytm wallet instead it has gone to paytm.[protected]@axisbank.
                              Kindly refund my amount of 1224 as soon as possible.
                              Reply
                              Dear sir,
                              I was adding money in my paytm account

                              So i was completing my payment using my tez upi id [protected][protected]@okhdfcbank.

                              While adding money, transaction of 9595 rs gone missing, didn't added in my paytm wallet

                              But transaction of 9595rs is successfully completed from my tez upi id [protected][protected]@okhdfcbank on[protected]

                              9595 rs is credited in
                              To paytm account upi id :- (Paytm. [protected]@axisbank)

                              For proof i am attaching all the screen shot of transaction history
                              Sir please help me to solve this issue
                              I have no information where my this 9595 rs have gone.
                              My contact number is [[protected]] and e-mail id is [protected]@gmail.com
                              Reply
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                                B
                                balramk88
                                from Bengaluru, Karnataka
                                Dec 25, 2017
                                Resolved
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                                Resolved

                                Dear sir,
                                I was adding money in my patym account [protected]

                                So i was completing my payment using my tez upi id
                                [protected]@okhdfcbank.

                                While adding money, transaction of 500 rs gone missing, didn't added in my paytm wallet.

                                But transaction of 500 rs is successfully completed from my tez upi id
                                [protected]@okhdfcbank.

                                500 rs is credited in
                                To paytm account upi id :- (Paytm. [protected]@axisbank)

                                For proof i am attaching all the screen shot of transaction history
                                Sir please help me to solve this issue
                                I have no information where my this 500 rs have gone
                                My contact number is [protected]
                                Jan 4, 2018
                                Complaint marked as Resolved 
                                Automatically money reversed to my bank account on 30/12/2017. Thanks
                                One97 Communications customer support has been notified about the posted complaint.
                                View replies
                                Dear one97 communication by. mistake i transferred 19, 999 rupees by my tez upi Id-([protected]@okaxis)
                                I request you to please return my money. I'm in concern. My money is transferred to this address- paytm.[protected]@axisbank
                                Please return my money. It is a huge amount for me. my tez upi id is - ([protected]@okaxis)
                                Reply
                                Poonampadvi's reply, Jun 15, 2018
                                You got your money back or not?? Same situation happen with me
                                Dear one97 communication by. mistake i transferred 900 rupees by my tez upi Id-([protected]@paytm)
                                I request you to please return my money. I'm in concern. My money is transferred to this address- paytm.[protected]@axisbank
                                Please return my money. It is a huge amount for me. my tez upi id is [protected]@paytm
                                Reply
                                I have send money to tez app 50 rs two times but not credit amount
                                Reply
                                I have send money to Taz app rs50 two times but not receive my taz upi id [protected]@okicici pls arrange my money
                                Reply
                                Dear sir,
                                I was adding money in my patym account [protected]

                                So i was completing my payment using my tez upi id
                                [protected]@okhdfcbank.

                                While adding money, transaction of 500 rs gone missing, didn't added in my paytm wallet.

                                But transaction of 370 rs is successfully completed from my tez upi id
                                [protected]@okhdfcbank.

                                370 rs is credited in
                                To paytm account upi id :- (Paytm. [protected]@axisbank)

                                For proof i am attaching all the screen shot of transaction history
                                Sir please help me to solve this issue
                                I have no information where my this 370 rs have gone
                                My contact number is [protected]
                                Reply
                                While booking my bus ticket I sent amount to one 97 communication pvt Ltd amount deducted but ticket not booked order id:[protected]
                                Reply
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                                  A
                                  atul23net
                                  from Allahabad, Uttar Pradesh
                                  Dec 24, 2017
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                                  Hello
                                  Dear sir
                                  I was adding money in my patym account
                                  [protected]
                                  So i was completing my payment using my tez upi id
                                  [protected]@okhdfcbank
                                  While adding money one transaction of 500 rs is successful with order id [protected]
                                  And my second transaction of 500 rs gone missing didn't added in my paytm wallet
                                  But transaction of 500 rs is successfully completed from my tez upi id
                                  [protected]@okhdfcbank
                                  500 rs is credited in
                                  To paytm account upi id :- (Paytm. [protected]@axisbank)
                                  For proof i am attaching all the screen shot of transaction history
                                  Sir please help me to solve this issue
                                  I have no information where my this 500 rs have gone
                                  My contact number is
                                  [protected]
                                  One97 Communications customer support has been notified about the posted complaint.
                                  Dec 24, 2017
                                  Updated by atul23net                                   Hello
                                  Dear sir
                                  I was Adding money in my patym account
                                  [protected]
                                  So i was completing my payment using my tez upi id
                                  [protected]@okhdfcbank
                                  While adding money one transaction of 500 rs is successful with order id [protected]
                                  And my second transaction of 500 rs gone missing didn't added in my paytm wallet
                                  But transaction of 500 rs is successfully completed from my tez upi id
                                  [protected]@okhdfcbank
                                  500 rs is credited in
                                  To paytm Account upi id :-(paytm.[protected]@axisbank)
                                  For proof I am attaching all the screen shot of transaction history
                                  Sir please help me to solve THIS issue
                                  I have no information where my this 500 rs have gone
                                  My contact number is
                                  [protected]

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                                    A
                                    Ajay das guru
                                    from Murwara, Madhya Pradesh
                                    Dec 22, 2017
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                                    Hello
                                    Dear sir
                                    I was adding money in my patym account
                                    [protected]
                                    So i was completing my payment using my tez upi id
                                    [protected]@okicici
                                    While adding money one transaction of 500 rs is successful with order id [protected]
                                    And my second transaction of 500 rs gone missing didn't added in my paytm wallet
                                    But transaction of 500 rs is successfully completed from my tez upi id
                                    [protected]@okicici
                                    500 rs is credited in
                                    To paytm account upi id :- (Paytm. [protected]@axisbank)
                                    For proof i am attaching all the screen shot of transaction history
                                    Sir please help me to solve this issue
                                    I have no information where my this 500 rs have gone
                                    My contact number is
                                    [protected]
                                    One97 Communications customer support has been notified about the posted complaint.
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                                      R
                                      Ramlal Seervi
                                      from Mysore, Karnataka
                                      Dec 18, 2017
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                                      Address: Pali, Rajasthan, 306103

                                      I have booked a train from bangalore to sojat road ticket on 8rd dec 2017 in irctc through paytm gateway and transaction got failure (Ticket not booked) but money got debited., but still not refunded.
                                      Plz look into this matter immediately

                                      I am below providing u my msg details
                                      Thank you for using your sbi debit card 607xxx342 for a purchase worth rs727.14 on pos[protected] at one97 communication li txn#[protected]
                                      Regard
                                      Ramlal seervi
                                      [protected]
                                      One97 Communications customer support has been notified about the posted complaint.
                                      Dec 18, 2017
                                      Updated by Ramlal Seervi                                       Dear sir,
                                      Subject failed ticket transactions payment pending
                                      I have booked a train from Bangalore to SOJAT Road ticket on 8th Dec 2017 in irctc app through paytm gateway and transaction got failure (Ticket not booked) but money got debited., but still not refunded.
                                      Please look into this matter immediately

                                      I am below providing u my msg details
                                      Thank you for using your sbi debit card 607xxx342 for a purchase worth rs727.14 on pos[protected] at one97 communication limted txn#[protected].
                                      Kindly checked same and do the needful as soon as possible
                                      My contract no. [protected]
                                      Thanks
                                      Ramlal Seervi

                                      View replies
                                      Thank you so much very excited for your service
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                                        H
                                        Hemanath V.R
                                        from Puducherry, Puducherry
                                        Dec 16, 2017
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                                        Address: Chennai, Tamil Nadu, 601204

                                        I placed an order on 02.12.2017 and payment done through netbanking. They said i will get my product on 12th dec but when i tracking it shows on12tyh dec i received a product, but still i didnt receive my product.

                                        The tracking no of gati international is invalid. Awb number is eq[protected]in.

                                        When i called gati customer care they said the mentioned docket number is wrong.
                                        One97 Communications customer support has been notified about the posted complaint.
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