One97 Communications Complaints & Reviews

I was trying to book a tatkal ticket by irctc wesite from moradabad (Mb) to allahabad (Ald) on 16 may 2017. The ticket was not booked but the amount of rs 3300 (Tax extra) was deducted from my bank of baroda account via paytm gateway (Irctc_paytmpg) with transaction id [protected]. I contacted irctc care they told me money has been refunded on 18 may 2017 advised to contact bank/paytm care. I checked my account continuously but amount of rs 3300 has not been refunded till date. Kindly help me get refund the amount on my bank account as early as possible as its been more than 20 days.
Thank you.

I lodged a complaint with BSNL for my [protected], but as now realised, I could not understand that immediately how a phone call was received by me from [protected] saying as from BSNL and they will refund the amount of 50/- apprx deducted but to your bank account or paytm wallet.
I gave them my paytm mobil no.[protected] and they asked me to tell them OTP received in the mobile. I showed my unability to see the OTP while I am talking on the phone. They asked me for another mobil no. and i gave as [protected], they made call me at this number and asked for OTP, but by the time it has been timed out.
Thereafter they made call at my BSNL and informed of OTP received at my [protected]. The OTP received at this was 751727 which I informed them and now I see that my paytm mobile [protected] shows a Zero balance.

How Paytm issued OTP to [protected] against my paytm account at mobile [protected] ?
My pass book at mobil [protected] shows :-
Paid for order
CC AvenueNew Order #[protected]
Rs. 500.00
^ May 31, 13.54

Wallet Balance Rs. 0.00

This totally seems a fraud case.

Please see how OTP goes to [protected] ?

Fraud transaction one97 communications l noida in
One97 communications l noida has done an fraud transaction. No such transaction has been done by me. Please check and refund this amount back to my debit card account

Below is transaction details.

Transaction date description amount transaction type
22/05/2017 one97 communications l noida 5000 dr
22/05/2017 one97 communications l
Noida...

I am a registered user of Paytm having made many purchases on Paytm till date. However, on 24.05.2017, when I attempted to buy an international product of gel-filled seat cover for my bicycle using my login credentials, I was shocked to discover that it was being rendered invalid each time though no change was made either in the registered mobile no. or the password in the recent past. In fact, I made a successful purchase and a refund from my registered mobile no. even a few days ago, i.e, on 22.05.2017. Worse, when I attempted to recover my account using the link of "Forgot Password" no OTP came to either my registered mobile no. or my e-mail id. I sent two or more mails to [protected]@paytm.com but each time the reply came mentioning that my wallet had moved to Paments Bank entity and I would be entitled to future benefits. I even tried calling up the customer care helpline but even that turned out futile as I could not get connected to a customer care executive in spite of waiting for a long time in queue. My wallet contained a whopping sum of Rs. 4961 as its credit balance and I am totally in dark about where it has gone!! Feeling absolutely disgusted I tried registering a new account with the same registration details of the existing one (though I changed the registered mobile number against this new account later on to distinguish it from the original one) and I was in for another insult to injury as the account was created very easily without facing any hurdle on account of it being already existent. My account has either been deleted totally without transferring the amount contained in its wallet or has been compromised as it seems (though I didn't respond to any link on any email claiming to be from Paytm). So please come to my rescue and save me from this mess as I have lost my entire night's sleep pondering over the fate of the substantial amount of money in Paytm Wallet!! Please investigate the matter and kindly arrange to get my account recovered with the entire sum of money viz. Rs. 4961 in its wallet.

I am a registered user of Paytm having made many purchases on Paytm till date. However, on 24.05.2017, when I attempted to buy an international product of gel-filled seat cover for my bicycle using my login credentials, I was shocked to discover that it was being rendered invalid each time though no change was made either in the registered mobile no. or the password in the recent past. In fact, I made a successful purchase and a refund from my registered mobile no. even a few days ago, i.e, on 22.05.2017. Worse, when I attempted to recover my account using the link of "Forgot Password" no OTP came to either my registered mobile no. or my e-mail id. I sent two or more mails to [protected]@paytm.com but each time the reply came mentioning that my wallet had moved to Paments Bank entity and I would be entitled to future benefits. I even tried calling up the customer care helpline but even that turned out futile as I could not get connected to a customer care executive in spite of waiting for a long time in queue. My wallet contained a whopping sum of Rs. 4961 as its credit balance and I am totally in dark about where it has gone!! Feeling absolutely disgusted I tried registering a new account with the same registration details of the existing one (though I changed the registered mobile number against this new account later on to distinguish it from the original one) and I was in for another insult to injury as the account was created very easily without facing any hurdle on account of it being already existent. My account has either been deleted totally without transferring the amount contained in its wallet or has been compromised as it seems (though I didn't respond to any link on any email claiming to be from Paytm). So please come to my rescue and save me from this mess as I have lost my entire night's sleep pondering over the fate of the substantial amount of money in Paytm Wallet!! Please investigate the matter and kindly arrange to get my account recovered with the entire sum of money viz. Rs. 4961 in its wallet.

Dear sir/mam,

As per the given complaint no:27973224. Find the attached documents of fir and credit card copies and please do further investigation identify victim and try to refund of my amount in to account.. This transaction happened on jan-11-17. The transaction numbers are also given in complaint forms. I. E, attachments.
Please do needful about this fraud transaction and let me know the status.

Note: for any details please contact me on [protected].

Regards,
Adithya

I placed the order from Paytm on 2nd May with Order ID-[protected], colorbar Eyeshadow 007 wherein in the description it was mentioned that if I will purchase colorbar product worth Rs 1000 I will get a freebie of Rs 400. When the order was delivered to me, freebie was missing. On filling a complain on customer care on 5th May, customer executive Ms. Poonam picked the call at 11:47 am and she promised me a resolution that i would get a refund of Rs 400 as seller is unable to deliver the freebie. On 8th May again I called customer care Ms Smriti, picked the call an she again flasly promised me a refund of Rs 400 but still no resolution has been made till date. Tday on 18th May, I again called the customer care, Ms Pooja picked the call and she transferred the call to Ms Yamini which again was transfered to Mr. Jitendra and he completely denied for a proper resolution, asking for more time, when i asked for higher compensation he stated that no such policy is there for higher compensation.
Case no[protected], 29197659
Kindly provide a proper compensation.

I have transferred mobile bill payment to reliance through their website
And it has been credited to one97 communications on 27/04/2017.
The id paytm/69480486/[protected] - rs. 344.21ps it has gone to
Andhra bank a/c no:[protected] aound morning 10.43. Till this minute
Reliance communications says that they have not received payment against
To the mobile no: [protected]. They have completely stopped all services
From this mobile. Kindly check this payment id and why they your department
Has not transferred to reliance communications?

To,
Team

I don, t have any one 97 communications account but still it has deducted Rs 3000 from my BOI, s bank Account No : [protected] on 4/4/2017 near about 5:00pm.
Would you please explain about this and refund my money ASAP.

This is to inform you that some one has done fraud to me and taken of rs. 10000 from my State bank of Bikaner & Jaipur a/c no. [protected] and done transaction for your site :
OTHPG[protected]ONE97 COMMUNICATIONS LNOIDA on dt 6/7/17 time1.47 pm.

please stop this transaction and refund my amount .

regards

Raman Deep
[protected]

Dear sir
28 मार्च को paytm से मैने समान आर्डर किया। अपने फ्रेंड के लिये ऑडर no [protected]
कूरियर वाले ने मेरा समान गिरा
और कोई लड़का उसको उठा लिया।
और वो मेरी फ्रेंड का नम्बर पूरे लड़को में बाट रहा है। अभी तक 50 कॉल
और न जाने कितना व्हाट्सएप पे msg आ चुका है। जिना हराम हो गया है। मेरा क़सूर इतना ही है मुझे डिजिटल इंडिया पर भरोसा था। जिंदगी झंड हो गया मेरा। सब हुआ इस paytm की वजह से
मोदी जी आपका डिजिटल इंडिया फैल है।
आप के कहने पर हम डिजिटल हो रहे थे।
भाड़ में जाये डिजिटल इंडिया

Dear team

I have done the transaction from wallet of Paytm on 03/04/2017 of amount 303/- but was failed. and the amount was debited against the transaction id [protected].

it going to be one month iam aggressively calling the customer care and not providing the proper resolution. in Fact one of the executive give me his another anonymous department number when i have asked him the nodal or grievence redressal number.

www.paytm.com no where the grievence redressal or nodal officer mail id are mention.

with warm regards
Raj singh saini
[protected]

Emailid:[protected]@gmail.com

Hi Team
One of your employee, called me and told that he is calling on behalf of shine.com to refund the amount i had paid for Job services.and asked me to login through his paytm account and asked me to give credit card details & Net banking details to capture the account details to refund . Three times he guided me in transferring amount to his wallet.(3000, 3000, 5000). Total Rs 11000 is transferred into his payment wallet. i traced his name in linked that he is working One97 Communications Limited.
The Paytm accountNames are
1. Tgg Fbzh
2. Abhinav pandey(working in One97 Communications Limited) . For authentic proof, please check the attached screen shot of Netbanking

Please help and do the need full . below are my contact info for any further information
My Mobile:[protected]
email - venkatadhri.[protected]@gmail.com

Thanks
Venkat

HI, ,

I purchased a wrist watch through paytm site 2 months back...the watch worked for 25 days and stopped..i gave complaint to paytm, since it was in 6 months seller warraty...they asked me to contact seller, and provided their mail id and ph number.. i sent a mail and i called up twice..no reply for both.. then again i approached paytm..they keep on dragging from then..and the are asking the order id...just see how dedicately paytm resolving customers issues...here with i am attaching screen shots of their mails..

I have purchased Studds Helmet from Paytm.

Paytm demonstrated price on website
MRP -Rs. 1290, Discount available 15%

Paytm Charged Rs. 1, 095 (Freight other) (Invoice date 22/3/2017)
Actual MRP- Rs. 1020 (even lesser than discounted price offered)

I came to know about actual MRP on Studds Helmet box which was tried to deface manually.

(Demonstrated higher than MRP, Wrong discount, actually charged more than MRP and Tempered MRP)

I have shared my complaint with Paytm and they agreed to pay Rs. 75 back i.e. difference of price actually charged (after discount) and actual MRP.

Rather accepting amount, I requested to paytm to take action from legal perspective so that such wrong practices can be avoided in future in public interest, which was neither replied back by paytm as on date of filing complaint.
(I have all required documents with paytm already).

I had booked a round trip flight ticket with Paytm for travel in March2017 with order id.[protected].
Due to the wrong information on ticket from Delhi to Pune i missed my flight, and had to book another flight which cost me Rs.13666/-.
The mistake was the ticket mentioned the boarding airport as IGI Delhi while actually it was Domestic Airport, Delhi.
After complaining about this to the Paytm Care I am getting so much irresponsible replies like:
1)We had mentioned IGI airport, mentioning the terminal is not mandatory.(It is mandatory if the distance between these 2 airports is 7 kms)
2)The ticket mentioned the correct timing, if it got changed we are not responsible(Boss who is talking about the time?)
3)We are trying to contact the airlines (Why?the mistake is at your side not with the airlines)
After so much efforts, I have been given with a refund of Rs.750 as notional amount, which is very insane as due to their mistake i lost Rs.16322/-
The variety of responses I have received in last 17days clearly show how capable the Customer service is.
Their site says we keep customer happiness on priority but the type of responses given to me show no one is even reading the complaint. I request you to pl.look into this matter and guide the company to work towards customer satisfaction.

Team,

I see your company name in the two fraudulent transactions which has occurred in my account on 1st of Apr 2017. I do not remember initiating this transaction from my IDBI account. Also I see the same transaction amount of 3116.5 in both of the transactions.

I want to know from which IP address the transaction was initiated and who was the beneficiary for those transactions.

The transaction id for these transactions are: [protected] and [protected].

Respond at the earliest.

On 8th of feb i use paytm to add cash in my paytmwallet but that transaction was failed and my balance was deducted from my Bank account and in my passbook its shows that the payment is made to one97 communication how its possible please look on it and refund my money my order no. is [protected] and my Mob. no. [protected] and mail id dujari.[protected]@gmail.com

I obliged if you help me. Today one person called me for my return my money from Yepme. His name is Dhonga [protected]. I dont know that is fake call. He told me give me OTP no. @ i gave him. He done with me like this 2 times. Lastly i knew he is doing wrong so i didn't told him. I contact him later @ ask about the money which he taken. He told me he will return me tomarrow.
But from my sms I have seen that it is paid to Paytm solutions and one for one97 comm. I am attaching the same for your reference.
Please help me in this matter. That money is not mine sir. I told that person also.

Thanking you,

Pragati

I wanted to transfer amount to my friends wallet but by mistake entered the wrong phone no.
Upon contacting Paytm, they turned away to revert back the money and asked to ask the payee directly.
When I tried calling that number, it showed that the number was not in service.

I have asked for additional details about the user from the Paytm customer care executive but none of the details was available no email, alternate phone no, not even the name of the user.

Paytm Cash Txn ID [protected]

user phone no [protected].

transaction amount- Rs. 66.5

Now the situation is there is an unclaimed cash with paytm with no beneficiary.