One97 Communications Customer Care
One97 Communications Ltd.
Customer satisfaction rating: 9%
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523
COMPLAINTS

One97 Communications Customer Care

One97 Communications Ltd.

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Address
B 121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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192
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79
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36
+91 80 4123 7197  (Bangalore)
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58
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42
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64
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48

Fax:
Fax:
+91 12 0477 0771  (HQ)

Additional info
Corporate Headquarters
B 121, Sector 5, Noida 201301
Tel: +91 12 0477 0770
Fax: +91 12 0477 0771

Mumbai
4th Floor, Enterprise Centre, Domestic Airport, Next To Orchid Hotel, Vile Parle East, Mumbai 400099
Tel: +91 22 2613 3197

Bangalore
144/533, 2nd Floor, 22nd Main, 150 Feet Ring Road, HSR Layout 1st Sector (Agara), Bangalore 560102
Tel: +91 80 4123 7197

Chennai
2nd Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai 600 017
Tel: +91 44 2435 0197

Kolkata
6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata 700091
Tel: +91 33 4000 5197

International
Kenya
Lr No. 209/638/1, 12th Floor, Pension Towers, Loita Street, PO Box 10032 00100, Nairobi, Kenya

Bangladesh
Premises # 3, (Boshoti Dream), Flat: B#6, Room No: 1, Road-20, Gulshan-1, Dhaka-1212, Bangladesh

Dubai
106, 1st Floor, Building No. 11, Dubai Internet City Dubai, UAE

Nigeria
Adol House 15, Cipm Avenue, Alausa Ikeja, PO Box 4929, Lagos, Nigeria

View More Information...

Customer satisfaction rating
9%
Complaints
523
Pending
0
Resolved
45
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

One97 Communications related photos (223)

One97 Communications Complaints & Reviews

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One97 Communications — amount not transferred

 sugesh.b on Jan 23, 2019
I have made transaction & amount was supposed to go into the bank. I have provided wrong bank account by mistake. I have contacted the customer care regarding. They asked the details. I have provided. They asked to update the details i have provided. But after continuous follow still issue not resolved. More than a month over daily i am calling but nothing they did. Everytime they are telling to wait. Paytm is eating people money. They are not interested to give money, if there is any issue happens....
Complaint comments  Read comments Complaint category Banks

One97 Communications — payment made to irctc but not refunded

 Paulwin Antony on Jan 21, 2019
Sir I've tried to book tatkal train ticket on 19th and 1150.49 is deducted from my account and not being refunded.

This is the message from bank

Thank you for using your SBI Debit Card 517XX5507 for a purchase worth Rs1150.49 on POS 99017021 at ONE97 COMMUNICATIONS L txn# 819905.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]...
Complaint comments  Read comments Complaint category Banks

One97 Communications — deduction of wrong amount rs. 540.00 [Resolved]

 lalita sahni on Jan 21, 2019
I have received message from bank on 28th dec. 2018 state bank internet banking. Reference no for one97 communication ltd transaction of rs. 540 from account on 28 dec. 2018 at 12.03 is igafbhlxf0. I have make payment of rs. 540 on 27 dec. 2018 to north delhi power limited. Please look it and provide me detail and refund to my account.

My contact no is [protected]...
Complaint comments  Read comments Complaint category Banks

One97 Communications — bank denied the payment but amount debited from my account

 realhunt on Jan 21, 2019
I was booking tatkal ticket for journey from chenganur to bengalure when i entered my otp message displayed 'bank denied payment 'my money get deducted but ticket does not generate 

When i look in my bank statement it show money has been debited to thank you for using your sbi debit card 521xx7275 for a purchase worth rs490.0 on pos  99017021 at one97 communications l txn# 743572....
Complaint comments  Read comments Complaint category Travel & Vacations

One97 Communications — refund of money against failed tickets bookings

 Eunice James on Jan 20, 2019
On 1st december while doing online tickets booking money was deducted thrice from my debit card but tickets were not booked. Details if money deducted as per my bank passbook is giving me below

1/12/18 2490.51
1/12/18 2489.01
1/12/18.2489.01

What is the reason for not refunding these about. Its more than one month.
Do check and let me know at the earliest.

Eunice james...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — deduction of amount rs 540.00

 lalita sahni on Jan 17, 2019
I have received message from state bank of india for reference no for one97 communication ltd transaction of rs. 540. Oo from a/c on 28.12.2018 at 12.03 is igafbhlxf0. I have not make any payment and i have not paytm please refund the amount i have already compliant it but not received any reply. Please look it and provide me detail of payment and refund the amount...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — refund of money on irctc booking [Resolved]

 Manoj2807 on Jan 15, 2019
Dear Sir,
Please provide refund of following transactions which was done on[protected]

INR 378.36 on[protected]:37:04 Info: PUR/ONE97 COMMUNICATIONS L/NOIDA/ONE97 COMMUNICATIONS L/Seq No[protected].

INR 378.36 on[protected]:38:22 Info: PUR/ONE97 COMMUNICATIONS L/NOIDA/ONE97 COMMUNICATIONS L/Seq No[protected].

Manoj Kulkarni
[protected]...
Complaint comments  Read comments Complaint category Travel Agents

One97 Communications — one97 communications payment not made to irctc but not refunded please rectify it.. [Resolved]

 Malli283 on Jan 11, 2019
Dear sir/madam,

Actually i tried to book a tatkal ticket on january 11th at 11 a. M. But the ticket was showing not booked, but my amount (Rs.915) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the bank is..
"thank...
Complaint comments  Read comments Complaint category Railways

One97 Communications — wrong deduction of amount rs. 540.00

 lalita sahni on Jan 11, 2019
I have received message from state bank regarding deduction of rs. 540.00 from a/c on 28.12.2018 at 12.03 transaction id is igafbhlxf0. Which is i have not done. Please provide detail for whose payment is there. Please provide detail. I have not instructions for payment. I have not paytm. Amount has deduced directly from my account. Please refund the amount...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — irctc app

 sanjayjoshipth on Jan 10, 2019
Try to booked tatkal railway ticket from irctc rail connect app, the ticket is not booked but my money is deducted from my sbi bank account. I tried two time to book ticket both the time the ticket is not booked and money is deducted from my sbi bank account. The passbook show this money is deducted by one97 communications noida.
Date of booking-05/01/2019
New delhi to pune
Train name - jhelum express
I attched ss of statement...
Complaint comments  Read comments [2]Complaint category Railways

One97 Communications — bus booking

 Muralijorvin on Jan 9, 2019
Dear sir,
I was trying to book a bus ticket in my patym account [protected]

So i was completing my payment using my bhim upi
[protected]@indianbank.

While doing, transaction of 650rs gone missing, didn't added in my paytm wallet.

But transaction of 650 rs is successfully completed from my bhim upi id
[protected]@indianbank

650rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Sir please help me to solve...
Complaint comments  Read comments Complaint category Travel & Vacations

One97 Communications — no show season ticket but balance is debited my bank account

 Anjum Iquebal on Jan 8, 2019
I book my season ticket but process not completed but 185 rupees debite of my bank account so kindly back my season ticket fee of my bank account i pay my debit card of the date of eight january 2019 so i requested by this complain for back the balance of my bank account because ticket booking are not successful in three hours so please return my balance...
Complaint comments  Read comments Complaint category Banks

One97 Communications — refund of money irctc

 Ashu112 on Jan 8, 2019
I try to booked tatkal railway ticket from irctc rail connect app, the ticket is not booked but my money is deducted from my sbi bank account. I tried two time to book ticket both the time the ticket is not booked and money is deducted from my sbi bank account. The passbook show this money is deducted by one97 communications noida.
Date of booking-05/01/2019
Miraj to kalyan
Train name - koyna express
I attched ss of statement...
Complaint comments  Read comments Complaint category Railways

One97 Communications — payment refund

 Sukalp Sagar Sardar on Jan 7, 2019
Dear sir/madam,

On 4th jan 2019 i am trying to book a ticket but the ticket was not booked & showing error but my amount rs. 3008.27/- was deducted from my bank account and it was paid through one97 communications.
For your reference i have attached the screenshots of irctc which shows the ticket is not booked and my bank transaction which shows that the amount was paid to one97 communications. So i request you to pls refund my pending payment asap to my account. Looking forward for your kind cooperation.

For further communications, you can contact me at [protected]@rediffmail.com...
Complaint comments  Read comments [1]Complaint category Railways

One97 Communications — amount refund for failed transaction

 Dishank Oza on Jan 7, 2019
Dear sir/madam,

Actually i tried to book a tatkal ticket from irctc on jan 4 at last week, on first attempt it showed error transaction failed. So i tried again and it was successful booked the ticket but the amount is deducted twice (Rs. 415) it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — irctc booking not done but the amount is deducted [Resolved]

 Sound1197 on Jan 6, 2019
Dear sir/madam,

Actually i tried to book a tatkal ticket on dec 29 at 11:05 a. M. Last week, but the ticket was not booked showing error but my amount (Rs. 770.98) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the...
Complaint comments  Read comments Complaint category Mobile Service Providers

One97 Communications — unauthorized withdrawal of money from my account [Resolved]

 Neena Natra on Jan 6, 2019
I have come to know that my account was hacked v& hacker has made two transactions of rs 20000 & 19999 through. I would request u to investigate the fraud transaction. I have linked phone pe with my bank account. I am sending u the screen shot of bank transaction &the message of hacketr he admitted that he has withdrawn the money pl locate that person the person who call me the no is [protected]...
Complaint comments  Read comments [3]Complaint category Banks

One97 Communications — exchanged product not received

 carajeshmundra on Jan 5, 2019
I have received promocode for my order of laptop. The details of the promocode is as follows:-

G1g3zxwwwdwaaw

This promo code is applicable on groceries.
Value: rs. 600
Valid from:[protected]:19:25
Valid till:[protected]:19:25
How to redeem
1. Download the paytm mall app and sign in.
2. Place your order and click on “have a promocode” section
3. Enter the promo code displayed in the email above
4. Upon successful completion of the transaction, you will be given a cashback as per cashback offer
Complaint comments  Read comments Complaint category Products & Services

One97 Communications — tatkal ticket booking

 Shaheer12 on Jan 5, 2019
I tried booking tatkal ticket on 5th jan

2019. Money was deducted from the

Account but the ticket was never booked

And i got sms from bank regarding the

Decuction of money. Please have a look

Into the issue. Hereby attaching screen

Shot of sms from bank regarding the

Money deduction. Please look i to the issue and take necessary action. Thanks...
Complaint comments  Read comments Complaint category Railways

One97 Communications — payment made to one97 communications for irctc ticket not ticket not received

 Edwina D'souza on Jan 5, 2019
I made a booking for a train ticket from mumbai to goa on the irctc app. The payment has gone through but i have still not received the ticket. I have tried to get in touch with one97 communications multiple times as they confirm through message that the payment is received. Below are the transaction details:

Transaction id - [protected]
Transaction date: 5 jan 2019 at 10.23 hrs
I received payment confirmation from one97 communications for rs. 1015
But my booking has not gone through. I have not received my train ticket yet. It says failed transaction. Unable...
Complaint comments  Read comments Complaint category Railways

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