One97 Communications Customer Care
One97 Communications Ltd.
Customer satisfaction rating: 9%
Submit a Complaint
523
COMPLAINTS

One97 Communications Customer Care

One97 Communications Ltd.

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Address
B 121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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192
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79
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68
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36
+91 80 4123 7197  (Bangalore)
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58
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42
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64
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48

Fax:
Fax:
+91 12 0477 0771  (HQ)

Additional info
Corporate Headquarters
B 121, Sector 5, Noida 201301
Tel: +91 12 0477 0770
Fax: +91 12 0477 0771

Mumbai
4th Floor, Enterprise Centre, Domestic Airport, Next To Orchid Hotel, Vile Parle East, Mumbai 400099
Tel: +91 22 2613 3197

Bangalore
144/533, 2nd Floor, 22nd Main, 150 Feet Ring Road, HSR Layout 1st Sector (Agara), Bangalore 560102
Tel: +91 80 4123 7197

Chennai
2nd Floor, Balammal Building, No 33, Burkit Road, T Nagar, Chennai 600 017
Tel: +91 44 2435 0197

Kolkata
6th Floor, Eco Station, BP 07, Salt Lake, Sec-5, Kolkata 700091
Tel: +91 33 4000 5197

International
Kenya
Lr No. 209/638/1, 12th Floor, Pension Towers, Loita Street, PO Box 10032 00100, Nairobi, Kenya

Bangladesh
Premises # 3, (Boshoti Dream), Flat: B#6, Room No: 1, Road-20, Gulshan-1, Dhaka-1212, Bangladesh

Dubai
106, 1st Floor, Building No. 11, Dubai Internet City Dubai, UAE

Nigeria
Adol House 15, Cipm Avenue, Alausa Ikeja, PO Box 4929, Lagos, Nigeria

View More Information...

Customer satisfaction rating
9%
Complaints
523
Pending
0
Resolved
45
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

One97 Communications related photos (223)

One97 Communications Complaints & Reviews

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One97 Communications — transaction done without ticket being booked

 Asif 3030 on Jan 5, 2019
I was trying to book ticket on 4th december for my journey from anand vihar terminal to bhagalpur of 27th of jan 2019 through irctc app.. I used my uco debit card.. It was not successful.. Tickets did not booked neither i got any transaction details. But 1100 rupees is debited from account.. It is not refunded till now.. The statement o[censored]co account shows "rs. 1100 spent at
One97 communication li, delhi" like this.. Please try to refund amount as soon as possible... Or guide me what should i do..!...
Complaint comments  Read comments Complaint category Railways

One97 Communications — regarding refund issue with irctc

 Ganeshan S R on Jan 4, 2019
I have tried to book tatkal tickets from solapur to chennai central on the following dates 26 dec 2018. I have tried three times for paying the money. Money got deducted from my bank account but irctc app said that the transaction failed and j didn't get any seats. It is been one week since the transaction happened but i have not got any refund. These are the transaction ids: s1646162, s1676256, s1720178. All of these has a transaction description as prcr/one97 communications l/noida. I kindly request you resolve this issue as soon as possible...
Complaint comments  Read comments Complaint category Banks

One97 Communications — irctc tatkal ticket not booked but money deducted

 sivakrishna thota on Jan 3, 2019
Hi team,

I have tried to book tatqal ticket from krishnarajapuram to rajahmundry. But money was deducted through one97 communication but ticket was not booked.

Please kindly assist me on this issue.. Please refund the money was deducted as soon as possible.
Transaction i'd: [protected]/0

Icici bank... Transaction i had attached screenshot. Please find it. And resolve.....
Complaint comments  Read comments Complaint category Railways

One97 Communications — failed train ticket booking money not refunded

 kavisrinivasan on Dec 31, 2018
I was trying to book tatkal ticket on on 25th dedcember through irctc app.. I used my sbi debit card.. It was not successful.. But 475 rupees is debited from account.. It is not refunded till now.. The statement of sbi account shows "by debit card othpg[protected]one97 communications lnoida" likes this.. Please try to refund amount as soon as possible....
Complaint comments  Read comments Complaint category Railways

One97 Communications — fraud transaction of rs 5000 through payment gateway one 97 communication

 Mohitash on Dec 29, 2018
Unfortunately, i have given my debit card information to one of friend through facebook messenger, but later on i have come to know that his account was hacked and hacker has made transaction of 5000/- through payment gateway one 97 communication. I would request you to investigate the transaction with reference number[protected].

The payment was made through hdfc bank debit card on dt 25 dec 2018 at 8.10 am. Such activities are creating lack of faith on online transactions, so i would like to request to kindly look into the matter and search for the wallet where this amount was...
Complaint comments  Read comments Complaint category Other

One97 Communications — no refund or email regarding deducted money

 Neena Natra on Dec 28, 2018
I have filed so many complaints that 26.11 2018 at 2.28pm the money is deducted from my bank account but the company didn't got it I want to do the online shopping till now no response by the company side pl tell me whether I will get the refund or not I am sending u the screen shot of bank as well as already done complaints.all time company is saying our company will call u regarding ur email or phone number till now no response pl do some thing...
Complaint comments  Read comments Complaint category Online Shopping

One97 Communications — money booked for emi for failed ticket [Resolved]

 Brijraj911 on Dec 27, 2018
I have an irctc account with user ID Loveubrij. On 15 december I tried to book Air tickets 2 times from Gau to Delhi. Transaction ID's are [protected] and [protected]. I had tried to book it through EMI option powered by Paytm. I used my Sbi credit card for these transaction. Both the time ticket was not booked but my credit limit was reduced by Rs 5065 and Rs 5065 again, now the amount of Rs 10130 has been converted to EMI's. The bank has converted the amount to EMI's even when ticket was not booked. My credit card statement shows that the money is transferred to merchant EMI to be paid to one97...
Complaint comments  Read comments Complaint category Credit Cards

One97 Communications — no refund or even no any message or email about failed transaction

 Siyamon on Dec 27, 2018
Dear sir,
Amount deducted but the ticket is not booked when i selected debit card while booking train ticket. I just repeated same booking but i faced the same, i got error like rejected by bank.. As it done through one 97 communication still now cash not refunded or i not received even one message about failed transaction.
Please check the attached screenshot of my both transaction and statement of my bank account.
Thank-you...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — refund money of payment gateway in irctc ticket booking 26/12/2018

 Pooja Aute on Dec 26, 2018
I have booked a train ticket from TNA to KUDL on 26th DEC 2018 in irctc rail connect app through payment gateway one 97 comm but transaction go failure ones (Ticket not booked) but money go debited from BANK OF MAHARASHTRA bank account, but still not refunded.
Plz look into this matter immediately.
Message:-
Rs.380.98 was spent on your ATM Card No. ending xxxx2926 ONE97 COMMUNICATION Lon 26-Dec-2018.A/cNo xxxx4322 Bal is Rs.5280.34 CR and AVL Bal is Rs.5280.34 on 26 Dec 11.6AM
Rs.380.98 was spent on your ATM Card No. ending xxxx2926 IRCTCon 26-Dec-2018.A/cNo xxxx4322...
Complaint comments  Read comments Complaint category Railways

One97 Communications — one97 communications one97 communications money deducted while booking train ticket

 ASWINkuttan on Dec 26, 2018
Dear sir,
I selected debit card while booking train ticket. Amount deducted but the ticket is not booked. I got error like rejected by bank. And the the bank name is paytm m. I can see in my bank transactions that its deducted for one 97 communication. Cash not refunded
There were two instructions, refund is intiated by irctc for one transaction. Please check the attached screenshot....
Complaint comments  Read comments [2]Complaint category Banks

One97 Communications — one97 communications money deducted while booking train ticket

 Naiyeem Leader on Dec 25, 2018
I selected debit card while booking train ticket. Amount deducted but the ticket is not booked. I got error like rejected by bank. And the the bank name is paytm m. I can see in my bank transactions that its deducted for one 97 communication.
There were two instructions, refund is intiated by irctc for one transaction. Please check the attached screenshot....
Complaint comments  Read comments Complaint category Banks

One97 Communications — refund money back

 Suresh kumar rammilan kori on Dec 25, 2018
Dear sir,
Plz help me as i am helpless know one is reverting as my money is deducted unnecessary from my account as i am linked with paytm with my bank a/c. They are miss-using my money. Kindly do the needful. Kindly find below details.

Date narration amount deduct
04-dec-18 medr/one97 commun/222173/ 128.09
24-dec-18 medr/one97 commun/188012/ 128.09
24-dec-18 medr/irctctourism/520535/ 128.09
24-dec-18 medr/one97 commun/617754/ 300...
Complaint comments  Read comments [1]Complaint category Telecommunications

One97 Communications — deducted money not refunded till now

 Neena Natra on Dec 25, 2018
On 24.11.2018 i want to send rs 49.4 to club factory for on line shopping the money is deducted from my account at 2.28pm but the factory owner did not got the money i did four times complaint but till now no response from company but they are saying your complaint is resolved i enquire from bank also but money is not refunded till now. Pl refund the money &transfer it to my bank account i am sending u the screen shot also...
Complaint comments  Read comments Complaint category Online Shopping

One97 Communications — amount paid to irctc for premium tatkal ticket

 Aanusha on Dec 24, 2018
I have booked premium tatkal ticket on 24 th december for journey date of 25 th december.
Ticket booking was one done one day prior to train bording that is Premium Tatkal ticket for the next day at around 11:00am.
I have done payment with payment option of debit card powered by paytm and amount got deducted from bank account but ticket was not booked
Amount of Rs (2070) got deducted from bank in favour of POS-ONE97 COMMUNICATIONS account but ticket was not booked.
Ticket booking status is still unbooked.
Kindly look into the following concern....
Complaint comments  Read comments Complaint category Travel & Vacations

One97 Communications — money deducted while booking train ticket

 Laxmi Putra Nagaraju Thangallapelli on Dec 23, 2018
I selected debit card while booking train ticket. Amount deducted but the ticket is not booked. I got error like rejected by bank. And the the bank name is paytm m. I can see in my bank transactions that its deducted for one 97 communication.
There were two instructions, refund is intiated by irctc for one transaction. Please check the attached screenshot....
Complaint comments  Read comments Complaint category Banks

One97 Communications — money debited from my bank account during tatkal ticket booking

 sengundhar balakumar on Dec 22, 2018
I tried booking a tatkal ticket on 21st december 2018 at 11:00am though paytm on irctc mobile app.
An amount of inr 415.59 got deducted from my account through one97 communications lnoida.

Ticket was not booked, but amount got deducted.

I have' t received any refund mail or message from one97 communications lnoida.
Attached is the transaction details as per my bank statement.
Kindly refund the amount to the bank account from which it was debited....
Complaint comments  Read comments Complaint category Railways

One97 Communications — tried to book ticket from ngp to ald jn but payment was done to one97 communications and the ticket was not booked

 maxwell_008 on Dec 21, 2018
Dear sir/madam,

Actually i tried to book a ticket on Dec 12, 2018 at 4pm last week but the ticket was not booked showing error but my amount (Rs. 1230.49) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited.

For your reference i...
Complaint comments  Read comments [1]Complaint category Banks

One97 Communications — tatkal ticketing failure refund

 samrudhr pradeep on Dec 21, 2018
Tried booking a tatkal ticket using paytm. The attempt failed due to some error. But an amount of rs.770.98 got debited to one97 communications. Kindly refund the amount. Details given:
Transaction id: [protected]
Rs.770.98 debited by ecom txn using your card xxxxxx at one97 communica on 21dec2018 11:03:49. Bal-rs. Xxxx. Call [protected], if not done by you-federal bank

Samrudh r pradeep...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

One97 Communications — 1.5 lac rs of fee deducted from my sbi account and payment failed.

 GAURANG BANSAL on Dec 21, 2018
Respected sir,
I have paid my institute fee via paytm and selected sbi for final payment. Paytm it is showing transaction failed but my money is being deducted from my sbi account which i have used under payment option to pay. I have tried to contact sbi and paytm but they are not responding currently.
It is showing that my money has been given to one97 communications
It's a huge sum of 1.5 lac rs for a middle class family we can't afford it.
The money has not been reached to my institute.
See the screenshots below of bank and paytm details.
Today is last...
Complaint comments  Read comments Complaint category Banks

One97 Communications — deduction of money from union bank of india

 syedsaif on Dec 20, 2018
Transaction id: 83522004 dt. 18.12.2018

Amount - rs. 2000/-

An amount of rs. 2000/- got debited on 18.12.2018 without my knowledge. While seeing the bank statement o[censored]nion bank of india, sb a/c. No. [protected], i am terribly shocked rs. 2000/- has been transferred to one97 communications private limited. I don't know on what basis you have done this transaction.

Kindly refund my amount to my account asap without any fail and further delay.

Syed arif hussain...
Complaint comments  Read comments [1]Complaint category Banks

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