One97 Communications — bank transfer status pending

My paytm account is registered on +91-[protected] through which i transferred the refunded amount to the bank account
Doi: november 25th, 2017
Wallet txn id: [protected]
Amount: 1099
The transaction is still showing pending status. I did mail at [protected]@paytm.com but i got reply that its noreply mail id
I even called several times but customer care is replying that the transaction id is wrong.
Moreover, i tried to log the complaint by app but its keep showing wait for few hours.
Please guide me how to resolve the problem or how to contact paytm team.