One97 Communications — d2h recharge

Address:

Gat no. 242, Karnur village, Mattwade road, Kagal, Kolhapur, 416004

My name is swaroopa korgaonkar and i have our old age home at karnar, lagal, kolhapur, maharashtra at snehbandh, survey number 242, marriage road, karnur. I have recharged d2h with customer id[protected] through you on 16th july 2019 for an amount of rs. 657/- for 3 months package. But to date i have not received the balance in the set top box and am unable to understand what the problem is. Please look into the matter as soon as possible.