One97 Communications — fraudulent charges

I made an pizza order with the help of paytm for a sum of 299rupees. But the amount got debited from my bank account but i didn't get my order placed.in turn i received a message as xxx456rs.299.00 spent on pos/ecom using ib debit card on 13/12/19 13:07 at one97 communication lt pune from ac:xxx457602. Bal:216.71 cr. I tried contacting you people but i couldn't reach you i dropped several mails and raised tickets still no response from your side. So what am i supposed to do with this. Should i wait to hear from you or can i proceed by reaching the cops?