One97 Communications — mobile top up not received

Address:

Pune, Maharashtra

Respected sir/madam,
I would like to inform you that rs 329/- paid by me on 31january 2020 through net banking for recharging my jio mobile number has not reached to you and hence i had to get my mobile recharged from other agency.
My account indicate that money has gone to one97 communication. Please do the needful at the earliest in this regard so as to get my money back.

Transaction details are as follows
31/01/2020 to inb one97 communications ltd /202001310799649869121gahzuidns /rs 329/-

Thanking you.