One97 Communications — Not refund My money

Address:

110059

HI,
My complain Paytm company . my amount rs 5000 deduct my bank account.already complain log paytm . complain No :[protected]. but still pending my issue. I log complain my bank . bank simple answer i given to paytm
bank ref. No[protected]. every day send mail paytm. but no answer.
24 days hold my money. kindly resolve my isse.
Paytm given sample answer : "Dear Customer,

Your bank has declined the transfer request of Rs. to account number . Hence, we have added back Rs. to your Paytm wallet. You updated wallet balance now is Rs. . "

But still my problem . no add my money my paytm wallet.