One97 Communications — PayTM Postpaid Bill Cleared - Late Fee Waiver Not done

Address:

One Skymark, Sector 98 noida Floor No.6 to 22, Tower-D, Plot no H-10 B, Noida, Uttar Pradesh 201301

Hi Team,
On 07-Feb-2023, I just missed the payment of PayTM Postpaid by just only 30-40 minutes after midnight 23:59 pm due to some family Issue i.e. my mother was hospitalized and in serious condition.

But immediately paid total amount within 30-40 mins when I was free from the Hospital emergency and from conversation of doctors.
As one-time exception, all other Bank and Credit line service companies provide the waiver of late fee. But here due to medical emergency PayTm One97 Communications is not providing the Late Fee Waiver.
This situation can happen with anyone. But here PayTm or One97 Communications taking advantage and only trying to make money without understanding the customer's problem, at least once. I am using Paytm since last 11-12 years.
I have never seen this kind of worst service of PayTm or One97 Communications.
I think in this case customers should avoid using PayTM Postpaid and PayTM services.
Sir, Please help us here.
Regards,
Anand Kumar Sinha
[protected]@gmail.com