One97 Communications — refund against dish tv recharge

I have recharged rs.313/- on 15.07.2020 at 11.00 am against my dist tv v. C. No.[protected] through my debit card no.[protected] (Rupay card) (United bank of india, a/c. No.[protected]. But the said amount is not credited against my v. C. No.[protected] of dish tv.
My bank sms shows that the said amount of rs.313.00 debitted at one97 communications ltd at 11.03.37 am.

Therefore, i would request you to kindly arrange to refund the said amount of rs.313.00 to my above bank account no.[protected] at your earliest.
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One97 Communications customer support has been notified about the posted complaint.
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Attached Bank Details. Kindly arrange to refund of Rs.313.00 as early as possible.

How many days I have to wait to get the said refund of Rs.313/- ?. If you have intention not to refund the said amount please inform me about the same. Now, I think that your company is cheating with the customer.

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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
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    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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