One97 Communications — Refund for failed payment

Address:

Paytm/one97 communication

I had made a payment of rs 9166.17 through Paytm from my axis bank credit card ending 4639 on 5th of January'2023 and the payment got failed then I got a message from Paytm to my registered mobile number about the failed transaction with a ORDER ID and there also stated that I will get back the payment back to my credit card within 7working days but after repeatedly complaining and requesting to Paytm they have not refunded the amount till now... Plz help