One97 Communications — refund money problem through gateway in irctc

I have booked a train ticket from ang to bsb on 5th oct 2018in irctc rail connect app through payment gateway one 97 comm but transaction go failure twice (Ticket not booked) but money go debited from idbi bank account, but still not refunded.
Plz look into this matter immediately.

Message:-
Thank you for using your sbi debit card 510xx0720 for a purchase worth rs385.0 on pos 99017021 at one97 communications l txn# 615186. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card.

Mail:[protected]@gmail.com
Regards
L kiran
[protected]
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    One97 Communications Phone
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    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
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    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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