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One97 Communications — refund of money against failed tickets bookings

On 1st december while doing online tickets booking money was deducted thrice from my debit card but tickets were not booked. Details if money deducted as per my bank passbook is giving me below

1/12/18 2490.51
1/12/18 2489.01
1/12/18.2489.01

What is the reason for not refunding these about. Its more than one month.
Do check and let me know at the earliest.

Eunice james
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Money deducted from my account without confirmation of ticket, want my money back, account number:[protected], transaction id:S78238022 please consider urgently

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