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One97 Communications — while trying to book train ticket

When i'm trying to book train ticket through credit card, it sends an one time password and the amount got debited from my account and the ticket is not booked. Once, i saw the ticket is not booked, i have gone through the my account statement. It shows the amount will be debited for one97 communication pos debited. Please resolve my issue and refund the money back.
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You had deducted 251 RS from savings account please send that amount for my savings account only. how can you take with my permission.mobile no.-[protected] amount-251 transaction id-[protected] send
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