[Resolved] OneAssist — amount debited without any prior intimation

Homai

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400058

Membership no. 416359

Suprised that an amount of rs.1, 399/- has been charged to my credit card of hdfc bank without any prior intimation.
They have not even checked either in writing or via emal or thru phone call of renewing my membership.
Its normal practice to seek the confirmation of customer before they are charged for renewals.
I am not interested in renewing my membership with oneassit.
Therefore i want my entire amount of rs.1, 399/- to be refunded asap.

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May 31, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126306 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"