[Resolved]  OneAssist — automatic deduction of my credit card

Address:

500049

Hi
I am g v v s chandra sekhar. I am auser of hdfc credit card. On 31st october 2018, rs. 1899/- was deducted on my card and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this but the customer care team alleged that they have sent an email communication 45 days prior, but when asked them the details of the mail they deferred.
I am strongly objecting to this and requesting to refund the balance on immediate effect. I discussed this issue with the executive of customer care and they are not giving me an answer when asked about the refund amount that is charged on my card without my consent.
If no immediate action will not be taken then have to go for the further required action.
Now however when i confronted the customer executive through chat they have raised request of cancelling the plan (Service request number:3688581) but didn't give any answer on my refund status.