[Resolved] OneAssist — Cheating, fraud and worst mobile insurance | |||||
Claim no - sr#1913237 Relationship n[protected] 1- always got wrong information from customer care. 2- i have called more than 50 times. I always got response that your claim is pending for insurance company's approval. I have escalated your case you will get response within 48 hrs. (I never got any response) 3-wrong promises. 4-i was requested for service handset on 14th of april, but till now i did not get any service handset, when ever i called they says that your case got escalated you will get revert mail within 48 hrs. 5-i were submitted my moto z play mobile phone almost 45 days ago but till now no progress. Just making fool and wasting time. — you should know what is escalation.. What is sla policy.. Was this information helpful? | |||||
Apr 29, 2019 Complaint marked as Resolved Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 10, 2017 OneAssist Consumer Solutions Customer Care's response Dear Shubham, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will connect with you soon to address your concern. We appreciate your patience in the interim. Regards Deepika Team OneAssist Verified Support May 12, 2017 OneAssist Consumer Solutions Customer Care's response Dear Shubham, Greetings from OneAssist..! As per the telephonic conversation, our team has informed you that we are awaiting a decision from the Insurance company and have also arranged for a Courtesy handset to be sent to you. We appreciate your patience in the interim. Regards Deepika Team OneAssist Verified Support May 19, 2017 OneAssist Consumer Solutions Customer Care's response Dear Shubham, Greetings from OneAssist..! Our team has sent you an email informing that the claim has been approved & assessed as Beyond Economic Repair (BER) for Net approved amount of Rs. 18999/-. We request you to help us with the required documents to process the refund. Looking forward to hear from you. Regards Deepali Team OneAssist Verified Support Jul 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Shubham, Greetings from OneAssist..! Your BER amount has been processed from our side. Transaction details are as follow: UTRN: NEFT - KKBK[protected], Payment date: 25/05/2017 We are glad that we OneAssisted you. We'd love to hear from you http://bit.ly/OneAssisted Regards Deepika Team OneAssist | |||||
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