[Resolved] OneAssist Consumer Solutions — 1399/- got deducted from my hdfc credit card without my permission

amitava047

from Kolkata, West Bengal

Address:	13, Dr. Nilmani Sarkar Street, Akriti, Kolkata, West Bengal, 700090
Website:	oneassist.in

First of all i had never asked for one assist service in the first place. And as per the credit card statement of this month one assist deducted ₹1399/- from my credit card (Xx3282) on 08/04/2019 without my consent. This looks like a security breach!

Please deactivate whichever plan is assigned to me and i want my refund asap.

Date of incident: 08/04/2019
Card no. : xx3282
One assist relationship no. : 4076085
Registered mobile no. : [protected]
(These information were retrieved from my spam mails)

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May 24, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

OneAssist Consumer Solutions Customer Care's response Dear Amitava,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist