Ref :Apple iPhone 13, Blue, 128 GB, Insurance valid from Jan 26-2022 to Jan 25-2023 Service Request no[protected]
With utter Disappointment & Frustration, I am utterly shocked to see how OneAssist have been handling insurance claim by depriving by paying only part payment of Rs 24000/- against my insurance protection plan of 70K-80 K, reasoning beyond economic repair (BER) which is extremely unfair & unlawful. Hence this communication to you for your intervention.
On Dec 10, I met an accident on the road & the mobile got thrown away when a car hit me from my back. I got injuries on my bodies. The mobile got damaged.
I raised a complain immediately (within 5 hrs of the incident) on your mobile app on Dec 10. Unfortunately, It took a long time to get the device picked up by your courier (At Bangalore) after chasing your customer services teams for several times. Certainly the customers should not expect this kind of services. The purpose of “mobile insurance” is completely defeated. It has to be prompt & immediately.
After several follow ups with your customer services, I received the reply yesterday, Dec 19 that the device is beyond economic repair (BER) & approved Rs 24000/- which is 1/4 th cost of the policy taken. My phone got “Accidental damage”, it is absolutely surprising that you are unable to Repair, in that case you are supposed to REPLACE or REFUND money. I have not paid hepty insurance premium, Rs 7999/- ie 10% of the device value for fun, right !!
What you say on the website “You don’t have to worry about accidental damage any more “ is a completely Hoax!
I do not have the insurance copy of the policy with your hidden terms & conditions to deprive the customer by paying ¼ value of the insurance covered.
I felt completely cheated. I find your style of working is unfair & it’s a complete violation of laws of the land by depriving & misleading common people under the grab of “mobile protection insurance”.
I await for your immediate action to REPAIR OR REPLACE or REFUND the insurance value covered of the device.
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