[Resolved] OneAssist Consumer Solutions — about customer care executives

Khushboo Vyas

from Jaipur, Rajasthan

Address:

New Delhi, Delhi, 110085

I had a complaint regarding one of your employee named Rohan in mobile assist department.. I had a query regarding discontinuing my one assist membership.
After explaining query he said he is not from cancellation department of one assist membership. He is was not behaving properly and was trying to avoid when I ask him for assurance on whether i will get a call back for the concerned department or not, as an year back I have same request and no body called me so I was concerned about the same. Being in the customer care centre he should be concerned and humble while taking calls. This attitude of him make me furious and I would never want to go with any of the one assist plans.
And second peron was rahul who without letting me know in between call stop answering me.
I don't understand what kind of staff you have hired. Disgusting attitude by one assist staff.
Khushboo nagar

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Nov 16, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

OneAssist Consumer Solutions Customer Care's response Dear Khushboo,

We're really sorry for the inconvenience caused. However, we have noted your feedback and will use it to evaluate changes and make improvements. Please be informed, your membership cancellation is in process vide service request number 3610330. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription.

Regards,

Devendra,

OneAssist, Social Media Team.