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OneAssist Consumer Solutions

[Resolved]  OneAssist Consumer Solutions — ac service

Address:129, PLATINUM HEIGHTS, SECTOR 18B, DWARKA, New Delhi, Delhi, 110075

I have taken up up a plan called "home assist plan" with membership id [protected] valid through june 22, 2019. The plan includes servicing of air conditioners twice a year. First service was done on 10th december 2018 which was smoothly done. This increased my faith on oneassist. I even recommended this company to my procurement department who bought mobile handset insurance for about 100 samsung handsets. But to my utter shock this company is not able to get my acs serviced even after 4 days of logging the request. They just have to say "we have escalated your issue. Please wait, we are personally looking into your matter".

How frustating experience they are giving me this time. How can one expect to renew this plan or recommend it to others? Only god can save such companies!!!
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May 13, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret for any inconvenience caused.

We have forwarded your concern to the relevant team and they shall call you in 24 hours.

We appreciate your patience in the interim.

Regards

Team OneAssist
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Rupees 1899 has been debited from my account for One Assist. I did not even apply for this.
Please deposit my money back in my account. This is completely wrong to debit money without permission/consent.
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