OneAssist Consumer Solutions — A/c service contract, company has vanished

Company sold me a plan for servicing of home a/cs (Rs. 3, 599.10 for 2 a/cs). Payment deducted in Feb20. Technician visited my place for inspection on 23Feb20. Since then, they have vanished. No email / doc has been provided to confirm service contract. Multiple emails on [protected]@oneassist.in are not responded to. Phone calls on[protected] go into IVR and are not responded. No body gives a concrete response on chat function available in their app. Try reaching them yourselves before purchasing any of their services.
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OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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Dear Anuj, This shouldn't have happened. Please allow us to rectify the situation. Kindly provide the details asked on the link http://survey.webengage.com/ws/~1qq44ps and our team shall provide you all the documents and provide a visit from the technician on the urgent basis - Nitesh, Team OneAssist

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