[Resolved]  OneAssist Consumer Solutions — accidental and liquid damage mobile insurance

Address:

Hyderabad, Andhra Pradesh, 500007

The one assist call centre people misguided me about my claim against liquid damage of my handset, they first told that my claim can be processed then misguided me about description I was to write and documents to upload for my device to be repaired later closed my claim without consent on writing justification mail and complete description aboiut the damage of my device also I was not offered any solution after 20 almost 17days my claim was dismissed even after getting proof of caused damage from one assist service centre. I feel injustice and the insurance to be very misguiding and fraudulent in nature, also the call centre people totally misguiding and uninformed. I had to face the difficulty of not accessing my phone from 17days waiting for it to be repaired by oneassist which I could have done that day itself if they hadn't misguided me. It been a painful time consuming and injustice experience all together. Action should be taken against this agency immediately.