OneAssist Consumer Solutions — activate one assist service in hdfc credit card no-7298 without my knowledge.

Narayan Devadiga

from Mumbai, Maharashtra

Address:

400708

This is nearly about 2 weeks now, i am chasing for the deactivation and reimbursement of my deducted amount from my hdfc credit card.

Kindly confirm me the refund amount. I got a call from one assist team, only rs 300/- will be refunded of rs 1299/-. As rs 1000/- will be deducted. This is not accepted. I want the full amount to be refunded.

Do you want me to go to media press complaint about the fraud. I am been completed harassed by the one assist team and forcing me to buy this product. I am mentally disturbed by this.

Hdfc team - need your immediate attention please.

Regards,
Narayan devadiga.

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OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 21, 2017

Updated by Narayan Devadiga After repeated mail correspondence from end since last 2 weeks, still the issue is unresolved. The one assist service is active on my hdfc credit card nos 7298 and i want to deactivate it with immediate effect. And also inform me about the refund amount to be credited on my credit card. One assist team is contentiously harassing me since last 2 week.

Regards,
Narayan devadiga

Nov 23, 2017

Updated by Narayan Devadiga The one service is still activated on my hdfc credit card no 7298. And my getting the call from one assist customer care team is forcing us to avail this service again and again. I am into depression since more then 1 week chasing for deactivation of one assist service.

Hdfc @ team kindly intervene on this serious issue for expedite.

Regards,
Narayan devadiga

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Comments

Roohey Ajaz

from Bandipura, Jammu and Kashmir

Hi this is ruhi khan
My relationship no.is 648893
My contact detail=[protected]
I want to deactivate this plan

OneAssist Consumer Solutions Customer Care's response, Nov 22, 2017

Verified Support

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2575058 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards

Sagar

(Team OneAssist)