[Resolved] OneAssist Consumer Solutions — amount debited without my consent

Rahul_dutta

from Calicut, Kerala

Address:	700030
Website:	OneAssist

One assist has again debited rs 1377 from my hdfc credit card account. I called one assist customer care 3 months back and they assured me that i won't be charged any more for the service i am not using and has confirmed my cancellation of the plan. This time again they have charged me without intimidating me prior and i got a text from the bank "dear cardmember, oneassist membership fee has been debited on your card ending xxxx. Membership will be processed and welcome kit dispatched shortly". This is completely unacceptable.

My oneassist relationship no. Is 3015283.

Rahul dutta
[protected]

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Dec 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 06, 2018

Updated by Rahul_dutta I want my money to be refunded and deactivate or cancel the service completely or else I'll be bound to take it to social media.

Verified Support

Nov 09, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3701960. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.