[Resolved] OneAssist Consumer Solutions — amount deducted without approval

pkpccs

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201307

Hi,

I received sms from hdfc bank credit card that rs-1399/- deducted from my credit card for one assist plan. On 6:57 pm. 10 march 2018 this amount has been deduct without my permission.
I called up the customer care team they told the amount will be refunded to my account within 24 hrs.
Yet the amount is not refunded till date.
Please look into the matter at the earliest and revert to the mail as soon as possible.

Thanks
Pradeep kumar
Mobile[protected]

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Apr 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pradeep,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2969968 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.