OneAssist Consumer Solutions — Auto Debit of Rs 1399 without my consent - Require cancellation of service

Hi Team,

I am HDFC credit card holder and having One Assist service for last few years. But last year, i wanted to discontinue the service, but my credit card account was auto debited without my consent to continue the service. when contacted the customer care executive, got response that, it should have been highlighted before the renewal date.

This year i received a mail in 2nd Aug 21, saying that my service will be auto renewed within 5 days. When i replied to that mail, i got delivery failure notification. When i connected to customer care the next day, i got response that i will get a call from One Assist on confirmation on this. No call received from anybody of One Assist. But later observed my credit card was auto debited by Rs. 1399/- on 31st July itself.

Not satisfied at all with your response to customer, can you pl cancel this service with immediate effect and refund the amount.

Pl revert, for any other clarity on this.

Regards,
P Srinivasa Rao
[protected]
[protected]@gmail.com