[Resolved] OneAssist Consumer Solutions — auto detection of plan | |
Relationship no : 2453554. As without my knowledge one year back the auto detection of one assist plan, as am using the hdfc credit card. Also i suppose to note the plan and amount but after a year the team has auto debited the amount again and i again informed to hdfc card dept and after that one assist customer service came to call and said that we ll cancel the policy no issues take a complaint and reverse the amount also will send you the confirmation mail and sms but one month later again this month amount got debited then i informed to hdfc again as they told sir last month they din take any action against it so it was reflected same in bill again i aised the complaint in hdfc three days back today again one assist service calld me and telling that it was not our mistake ask to hdfc card dept we cant repay you as it was autodebit mode. I explained him again last month call but this service rep is refusing and talking like raised voice, its not like treating customer in good way. I have all the voice records from last month to this month conversations of hdfc and one assist. I[censored] need i can send you the voice format of conversations to you. If proper action not taken immediate then i will attach the voice conversations to concerned hdfc and one assist care also to medias because am also the media person and national anti crime and human rights council of india. Was this information helpful? | |
Nov 12, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Oct 11, 2018 OneAssist Consumer Solutions Customer Care's response Dear Sathish, We regret the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3627130. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 1249/- credited in your bank account within 5 to 7 working day. Regards, Devendra, OneAssist, Social Media Team. | |
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