[Resolved]  OneAssist Consumer Solutions — auto renewal programme

Address:	Mumbai City, Maharashtra, 400067
Website:	www.oneassist.in

Relationsip no :- 631607 (Refund request)

Hi one of bad operation that i have ever seen in my entire life. For renewal they intimate customer via mail (Official) but that mail is working or not that they doesn't care at all. Now a days all companies are very much activated and all of them communicate customer via email as well as via sms. But one assist does not do that.

My plan got renewed automatically without my confirmation and they charged fees of rs.1399/- on my hdfc credit card, i called them within 24 hours and asked to cancel this plan and refund my money but still they are thinking what to do. Does not care what customer is asking or what is the expectation of customer. Instead of solution i received so many calls to stick with plan or for discount. I asked simple question to them "when you want to renew the policy you simply mailed me, then on cancellation why are you calling on my phone you should have sent mail only."

After joining you will not get a single call for feedback as well. And that is worst thing in entire customer service industry.

Guys dont ever join this company such a cheap operation that i have ever seen in my entire life.