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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4079

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3094

Unresolved

985

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OneAssist Consumer Solutions reviews & complaints page 18

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I am Kancharana Aneel.
My credit card number is [protected].
My mobile number is [protected].

One assistant has debited my 1399 rupees in my credit card account without my permission and without my acceptance.so please refund my money to my account.please deactivate that service on my card.

Thank you

Regards
Kancharana Aneel

+1 photos

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Mar 26, 2021

Updated by Kancharana Anil I am Kancharana Aneel.
My credit card number is [protected].
My mobile number is [protected].

One assistant has debited my 1399 rupees in my credit card account without my permission and without my acceptance.so please refund my money to my account.please deactivate that service on my card.

Thank you

Regards
Kancharana Aneel

Mar 26, 2021

Updated by Kancharana Anil I am Kancharana Aneel.
My credit card number is [protected].
My mobile number is [protected].

One assistant has debited my 1399 rupees in my credit card account without my permission and without my acceptance.so please refund my money to my account.please deactivate that service on my card.

Thank you

Regards
Kancharana Aneel

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Address: HOUSE NO. 300, VPO-UMARPUR DIST-MUZAFFARNAGAR UP 251318

One assist membership fee has been debited on over credit card without my permission
why

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SIR
I Have Already Talk To Customer Care On Telephone
Talk In The Mont Of Oct 20 For Change Of My Plan
He Committed To Change Plan TO 999 Per Annum And
Refund Of Rs. 400 To My Account
I Have Already Send A Mail To HAPPY ASSIST But No Action
Taken
Please Look Into Matter Otherwise Will Not Renew My
Membership

BRIJ MOHAN GAURI
MED ID[protected]
RELTION SHIP NO 625688
REG MOBILE NO [protected]

EMAIL [protected]@gmail.com

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I don't know how I am registered with OneAssist for my HDFC card. An amount of Rs. 1399 as the membership fee on 19/03/2021. I request the appropriate authority to cancel my membership with OneAssist & please deposit the refund to my account.i called so many time to your cust. care num. but didn't get any solution.

Regads,
Urvashi

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I am a HDFC bank credit card holder . Received credit card bill of Rs. 1899/- for my credit card number ending with 6054 on date:19/03/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and cancel the bill of amount of Rs.1899/-

OneAssist Relationship Number : 10315287
Name :- Jaba Y
Credit Card Number Ending :- 6054

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Sir/Madam,

I don't know how I am registered with OneAssist for my HDFC cards. An amount of Rs. 1934.82 as the membership fee on 06/03/2021. I request the appropriate authority to cancel my membership with OneAssist & please deposit the refund to my account.

Thanks & Regards
Dwarapudi Bola Sankar

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Address: plot no :-205,forum mall back side ,kukatpally ,hyderabad.

I received sms from icic bank today that rs-1899/- deducted from my bank account to one assist membership fee. icic rand information i don't even know the company and this kind
my icic bank and use of my account by the company is really a criminal act and the co. i want my money back Dont dare again to do this.

Date of incident :[protected]
Name : chinthalapalli mamatha
Policy No:-SR[protected]
Mobile No:- [protected]
ICIC account No:[protected]
Email:[protected]@gmail.com

Details
[protected] one assist mfee 1899.00 dr

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Address: OneAssist Consumer Solutions Private Limited 3rd Floor, Fleet House, Next to Marol Naka Metro Station Marol Naka, Andheri Kurla Road, Mumbai 400059 Ph

Previous year without my confirmation they have debited 1899 rupees of money from my account and without even knowing about that i paid. as the same this year yesterday they have auto debited 1899 rupees again without my confirmation on 21 jan 2021 i have complained HDFC and even OneAssist customer care they are explaining me the benifits but not cancelling membership. i am totally on losing side that's why i came to consumer complaints. i don't want that unknown membership and that benefits please help me to et my money back

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My name is J. Jayasree i received call regarding protection of debit card they misguided me telling this was from icici bank but it was from one assist nd without my permission further they debited 1899rs from my account please cancel this policy and refund my money asap!.

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Dear Sir, Madam
I have purchased AC from Flipkart on October 11 2019 with one assist plan bearing number [protected]. With regards to service I have initiated a free service request on 05th March 2021. Ref No. For this service request is 8986199. Without attending to service the request is closed stating that service is done. I am following up with them from past 10 days and I see no progress. In addition to this when we complained on the same. Another service request is raised for service of AC which is available for next year free of cost. Here the case is instead of reopening the request they have raised second free request. Ref No. FOR THIS IS 9004039. Please do the needful in this regard.

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Address: [email protected]

Sir Mera mob handover nahi KR rahe h 2 time cancel KR Diya h

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Address: New Delhi

Policy against relationship number 3862699 along with Iphone x on 18/4/2018 and is being renewed every year. However, yesterday when I tried to file a complaint it was informed that policy is not for mobiles. Please note that this is a breach on contract and as such I am renewing the same policy over the years.

PLease look into it and file and process my claim for damage of phone.

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Address: 1/170, DR.AMBEDKAR NAGAR, MAIN STREET,THIRUVOTTIYUR

Cancellation of One Assist Plan
I had never asked for the One Assist Plan. Also a sum of Rs 1899 has been debited from my credit card account and I want my refund. Please disable this One Assist Plan as soon as possible.

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Mar 11, 2021

Updated by Balamaxima Cancellation of One Assist Plan
I had never asked for the One Assist Plan. Also a sum of Rs 1599 has been debited from my account and I want my refund. Please disable this One Assist Plan as soon as possible.

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Iam MEKALA PRADEEP and I used oneassist plan from 11th March 2020 to 11th March 2021. I already informed oneassist to cancel my plan renewal which starts from 11th March 2021. I called oneassist before renewal date about cancelation but they denied. I again called second time and oneassist said your plan will not get renewal without our conformation. But my money debited in my card and I got renewal without any information. So please help me to get cancelation of plan and refund my money immediately.
My plan details ENHANCED WA power single plan. Relationships no.10237396
Ph.no [protected]

Mar 17, 2021

Complaint marked as Resolved

I made a request for cancellation of my plan and got a call from oneassist agent(female) and she forced me not to cancel my plan and explained about plan for several minutes but I denied her words and said cancel my plan that's it. At last she said your plan will be canceled in 9 to 11 days and you will receive your amount back in your card. But I got amount within 5 days and my plan got canceled. Thankyou

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M

mekala pradeep

Mar 11, 2021

I informed oneassist to cancel the plan renewal before 45 days and I got mail from oneassist that cancelation is under process but they denied and debited my amount rs.1399 without any information for plan renewal. Please refund my amount immediately or else I will file complaint in consumer court.

Cancelation of my plan - Comment #3809797 - Image #0

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I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan on 02/03/2021. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind charging of my debit card. I m continuously calling on customer care no. And contacting through chat, but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 02/03/2021
Icici Debit account no. : xx676

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Oneassist call me and I didn't know about it I thought its a fraud call I didn't face any situation where without giving any information or otp they can charge from my account

There why I said yes to there call

Letter on I came to know thats a real company

I called them and asked not to change as I don't want any service

They said yes

But even then when I added money to my account after 10 days of deactivation they charged from my account

Fraud company in india

Now they are not picking up my call

Even after waiting for 15 minutes

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Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059

I got a call last year from ICICI bank and I took it without knowing what it was about. A woman just started talking about some card plan, and kept asking if I understood what she was saying. Then she said she'll put me on the plan and ended the call! Didn't let me reply, and a few days later I got the plan details in the mail (which I never asked for). Come December 3rd, and Rs. 1899 was taken out of my account.

I want my plan to be canceled as soon as possible, and 50% refund as per OneAssist's T&C

Name: Darshni Shivakumar
Membership ID: [protected]

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Mar 03, 2021

Updated by DarshniS I have not used the plan till now and I never will

Jul 05, 2021

Updated by DarshniS I am still geting useless emails regarding this plan, and nothing about cancellation. I would like the plan to at least get cancelled before this month ends, or I might have to take this issue to ICICI, or just file a complaint in consumer court, since I don't want to get leeched off of by an unethical company.

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Recently i have received message from team one assist icici bank saying that

"hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist"
I don't want to renew this Plan further. I want to deactivate it.

I don't even know when this got activated, and i think this people might have deducted same amount even last year also without my notice.
I request the one assist team to deactivate this immediately and refund my amount asap

Regards,
Muskan Patidar

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Address: OneAssist Consumer Solutions Private Limited B-24, Manubharati, Azad Lane, Off S V Road, Andheri (W), Mumbai – 400 058.

The company fraud with me, despite the insurance, did not repair my mobile. My complaint number is 5545923 oneassist company canceled for not informing me in 48 hours even though the company had not informed me about 48 hours. While my complaint was lodged, my company got 17574 compensation 6000 from this company (praveen kumar email id - [protected]@gmail.com contact number - [protected])

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Mar 28, 2021

Updated by prav221177 क्या हुआ सर जी कोई सुनवाई नही होगी

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My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici credit card.
My plan is Wallet Protection plan and i have been charged rs. 1599/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no : [protected]
Plan name: Wallet Protection plan
Name : Nitish

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