OneAssist Consumer Solutions Complaints & Reviews

I am writing this for oneAssist manager. My name is subhash and my oneAssist Relationship number 3310944. I received call from [protected](oneAssist) on 12:38 Pm[protected] to my registered mobile number on oneAssist and the guy told me his name was rahul tripathi. He was supposed to help me with oneAssist service cancellation and refund but for that he asked my credit card number and cvv number and my OTP number. I did not get suspicious since he is calling from oneAssist that they are suppose to protect my card. He took out my entire credit card balance 32000 RS and spend it one MI.COM website. And I called oneAssist back and register a complaint stating everything above and got back the compliant number 3920344, 3921009 but no action taken. Again I called oneAssist asked them to connect my call with manager but the team Leader "huzafh" promised me that I will get the call back. I did not get any call back. And rahul tripathi and huzafh has same voice tone. I mean I am getting cheated by same guy again and again. I have given call history and call recording in the following oneAssist compliant 3920344 mail. Still some one suppressing this matter. Here I do not have any option other than taking this matter to the court or cyber crime.As I said earlier I have given the voice recording and call history in the following oneAssist compliant "3920344" mail so please find that guy soon. waiting for your reply.

Rs- 1301.35 deducted from my credit card to oneassist membership fee, this kind o[censored]nsolicited charging of my card and use of my card by the company is really a criminal act, i want my money back, dont dare again to do this

please refund my money asap

name - shubhranshu ranjan
date of incident; 02/01/2018
hdfc credit card no-xx9770
mobile-[protected]
[protected]@gmail.com

details
02/01/2018 oneassist mfee 1301.35 dr

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card without my authorization on date:17/01/2019.

I don't want this membership anymore, so please cancel the membership and refund the same. Please take the necessary action asap.

This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really unacceptable. Please take the necessary action asap or i will be forced to take action against this illegal fee charged without intimation.

My oneassit membership id: [protected]

Regards,
Sekhar routray

My hdfc credit card account has been misused. I have first raised a complaint for debiting oneassist service worth 1399rs without my knowledge, and i got the call from this number [protected] (Which is oneassist number only as per google). The agent promised me that he will refund the 1399 rs asap and he asked me the otp number, since he is called from oneassist that they are stopping credit card fraud! So i went ahead and told them the otp numbers and then my credit card balance got debited 31999 rs (Full limit). Please stop their payment gate way transaction that they already did. They have purchased something from mi xiomi mobiles or something. Please help me. I got nothing to lose now hence sharing my mobile number below.

My mobile number is [protected]

Regards
Subhash s

Hi am an icici credit card user.. Rs1399 has been deducted on 24 jan 2019 without any consent of my knowledge.. Exactly on same day 24 jan 2018, they deducted rs.1399 from my credit card without my consent when i talked with customer solutions representative they mentioned they cant refund money. So i requested to cancel the policy and they confirmed cancellation of same.

Again this is repeating. Kindly refund the amount and check to ensure further it wont happen.
Cardholder name - arun r
Card ending with - 8005

Thanks and regards
Arun r

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 17 jan 2018
Hdfc credit card no. Xx1725
Oneassist relationship number: 6122089

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8510 without my concern on date:12/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-
I received sum of 400/- amount form your end.
Oneassist cancellation ref number : 1st time : 2760413 2nd time :3880607 and 3rd current time :3914915
Name :- k. Kumar
Credit card number ending :- 8510

I dont want any offer form your side, i have complete canceled for this plan
So many times i am take about to subject details, i kindly request to you please canceled.

Dear Sir,

I have raised complaint for charging me 1399 Rs for Enhanced WA Power Single Plan and got the reply saying that "cancellation is in process with vide service request number 3912936" but they are saying that I am only eligible for 699 Rs refund. I think I need full refund. The service got activated automatically. Its not my mistake so why should I take the loss? if it is my mistake then i will ready to face the problem. More over I received debited amount message on Dec 25 only, I am attaching the screen shot for the proof. So as per the record its not been more than 30 days. So kindly please refund me the full amount.

Thanks
Subhash S

Hello there
I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25 dec 2018
Hdfc credit card no. Xx5378
Oneassist relationship number : 3310944

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5378 without my concern on date:25/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : [protected]
Name :- s subhash
Mobile no. :- [protected]
Credit card number ending :- 5378

Hello there
I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 17:55rs. 17 jan 2019
Icici credit card no. Xx0004
Oneassist relationship number : 6120940

I have received credit card statement from hdfc bank detected 1899 for renewing oneassist plan without my permission. I didn't get any mail intimation from oneassist. After seeing my statement i shocked due to amount got detected from my account. They are theft my money with out knowing me.

This is happen december 14 2018

Please deactivate my oneassist plan and provide my money back

Hello there

I received sms from hdfc bank that rs-2599/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 19:58hrs. 17 jan 2019
Hdfc credit card no. Xx7707

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1101 without my concern on date:20/1/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- anusha madishetty
Credit card number ending :- 1101

Dear sir,
My name is dineshkumar. As i request you to deactivate my oneassist plan and refund my money 1899. Im not sure and not knowledge about this plan.
My account number is 990516.
My mobile number is [protected].
Your employees not informed me service charges... If you not refund my money i will close my axis bank account. Without my permission my amount was debited... Pls refund my money...

Hello,

I received an sms from icici bank on 4th january 2019 that rs 1899/- has been deducted from my account to one assist without any prior permission. I have no clue what is this company. How can some company charge me some amount for something i never used or applied for without my permission. This is a punishable offence to deduct money with any approval call or mail. I would like this membership to be terminated immediately and my money refunded duly back into my account.

Icici acc no: xx0507
Oneassist relationship number : 712217
Plan name: enhanced wa privilege single plan
Validity: 09/01/2020

Dear
The amount 1399 which deducted from my credit card as per the card protection plan which i didnot buy and i had mentioned the complaint against the and your executive said that 1399 will be refunded back and we will cance this plan but now the saying only we gonna refund 399 back so this is a fraudlent thing which your executive told me and i want my total amount back and i had the recorded call also so take some strict and positive action towards mu issues otherwise i will have to take some more alternative steps.
Date off deduction -10/01/2019
Complaint no.3878915
Rmn-[protected]
Email id - singh. [protected]@gmail.com
Relationship no.6077196
You executive call me today 17/01/2019 and telling me about such ridicilous thing.

Dear sir / mam,
For the subject i will inform you that i got one assist for wallet kit. This plan i don't want and my amount of rs.3999/- is deduction from kotak mahindra bank. This plan is executed without any intimated to me on call.
Kindly request you to please close this and refund my amount asap.

Regards,
Sanchar kamble
[protected].

Its been second time my money got deducted from my bank account without my permission.

As per communication dated 9th Jan 2018, Service Request Number 2752283 one assist have deducted 1899 Rupees from my bank account without my knowledge and when I asked for refund they asked me to send reminder mail. I did and was refunded only 500 Rs which was unacceptable.
On 23rd Jan 2018, I got mail regarding cancellation of my...

I received sms from kotak mahendra bank that rs-1399/- payment not received from your credit card to one assist plan. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate asap
Date of incident : 14/12/2018
Kotak credit card no. Xx9688