OneAssist Consumer Solutions Complaints & Reviews

Address: 700102

Website: OneAssist.in

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card without my authorization on date:17/01/2019.

I don't want this membership anymore, so please cancel the membership and refund the same. Please take the necessary action asap.

This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really unacceptable. Please take the necessary action asap or i will be forced to take action against this illegal fee charged without intimation.

My oneassit membership id: [protected]

Regards,
Sekhar routray

Mar 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sekhar,

Greetings from OneAssist!

Apologies for the unpleasant experience you had with us. However, your membership cancellation is processed vide service request number 3917506. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 31, 2019

Updated by Sekhar Routray Thanks for looking into it.

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Address: Namakkal, Tamil Nadu, 637002

My hdfc credit card account has been misused. I have first raised a complaint for debiting oneassist service worth 1399rs without my knowledge, and i got the call from this number [protected] (Which is oneassist number only as per google). The agent promised me that he will refund the 1399 rs asap and he asked me the otp number, since he is called from oneassist that they are stopping credit card fraud! So i went ahead and told them the otp numbers and then my credit card balance got debited 31999 rs (Full limit). Please stop their payment gate way transaction that they already did. They have purchased something from mi xiomi mobiles or something. Please help me. I got nothing to lose now hence sharing my mobile number below.

My mobile number is [protected]

Regards
Subhash s

Jan 24, 2019

Complaint marked as Resolved

please read my complaint and mark as resolved. My complaint is completely different. I believe i got cheated by OneAssist Employee.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2019

OneAssist Consumer Solutions Customer Care's response Dear Subhash,

Greetings from OneAssist!

We're sorry for the inconvenience caused. Please be informed, your membership cancellation is processed vide service request number 3912936. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 6 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Hi am an icici credit card user.. Rs1399 has been deducted on 24 jan 2019 without any consent of my knowledge.. Exactly on same day 24 jan 2018, they deducted rs.1399 from my credit card without my consent when i talked with customer solutions representative they mentioned they cant refund money. So i requested to cancel the policy and they confirmed cancellation of same.

Again this is repeating. Kindly refund the amount and check to ensure further it wont happen.
Cardholder name - arun r
Card ending with - 8005

Thanks and regards
Arun r

Feb 12, 2019

Complaint marked as Resolved

Hi team its not closed please not mark as resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Arun,

Greetings from OneAssist!

We regret the inconvenience caused. To assist you further in your case, Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in).

Regards,

Devendra,

OneAssist, Social Media Team.

Feb 07, 2019

Updated by csarunr Hello team,

My registered mobile number: [protected]

Membership Id: [protected]

But currently i am in France and my number indian number, the registered number is in roaming. so i prefer to call to my France number +[protected] . I can receive OTP to my indain registered number for verification if needed.

Please do it as this is the second time i am getting this unauthorized cutting of money.

Regards,
Arun

Feb 12, 2019

Updated by csarunr Hello team,
Kindly take my request for cancellation if it not happened and refund the money. Its being 20 days this request i raised
Regards,

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Address: Ludhiana, Punjab, 141001

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 17 jan 2018
Hdfc credit card no. Xx1725
Oneassist relationship number: 6122089

Mar 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sumit,

Greetings from OneAssist!

We're sorry for the inconvenience caused. Your membership cancellation is processed vide service request number 3908735. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 24, 2019

Updated by SumitSinglaIotasol Thanks for update OneAssist. Hopes it will be credit because I have got call from your customer service it asking only return for 400 RS but as your Term and condition It will be full refund.

Verified Support

Jan 25, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sumit,

We understand your concern. Please be informed, we have forwarded your case to the concerned team regarding the refund for the cancellation of your membership. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Jan 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sumit,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3908735. Your amount 1399/- will be credited in bank account within 4 to 5 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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N

na97565

from Chennai, Tamil Nadu

Jan 24, 2019

My cancelation ref no 3885745 pls check on this...i received reply that refund will done within 7 days...but still i had not got any refund...so pls check and revert me as soon as possible.

one assist deactivate one assist plan - Comment #3333217 - Image #0

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L

Libz

from Hosur, Tamil Nadu

Jan 24, 2019

Please deactivate my one assist wallet assist plan which is getting renewed automatically without even my knowledge or permission.
Relationship number:181138
Plan : Power Individual

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Naib Bukanwal

from Barnala, Punjab

Jan 24, 2019

I am HDFC credit card holder customer. On dated[protected] from my credit card ending 3240 debit 1399 rupee without me informe. I am not interested one assit.pls cancellation this and refund my 1399 rupee.
Naib Singh
[protected]

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Address: 600062

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8510 without my concern on date:12/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-
I received sum of 400/- amount form your end.
Oneassist cancellation ref number : 1st time : 2760413 2nd time :3880607 and 3rd current time :3914915
Name :- k. Kumar
Credit card number ending :- 8510

I dont want any offer form your side, i have complete canceled for this plan
So many times i am take about to subject details, i kindly request to you please canceled.

Feb 23, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

OneAssist Consumer Solutions Customer Care's response Dear Kumar,

Apologies for the unpleasant experience you had with us. Your membership cancellation is under process vide service request number 3914915. You will receive payment in 2 parts, Your amount 400/- which has already been credited in bank account and remaining amount 999/- will be credited in 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Y

yvmarathe [email protected]

from Partur, Maharashtra

Jan 24, 2019

Respected, sir
Iam hdfc credit card holder no [protected] the amount 2599 rupee insurance .Please cancel the amount my credit card statement .The last date is 4th Feb 2019.Please do needful.

Yogesh v. Marathe
[protected]

cancellation of one assist membership - Comment #3333179 - Image #0

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Address: Namakkal, Tamil Nadu, 637002

Dear Sir,

I have raised complaint for charging me 1399 Rs for Enhanced WA Power Single Plan and got the reply saying that "cancellation is in process with vide service request number 3912936" but they are saying that I am only eligible for 699 Rs refund. I think I need full refund. The service got activated automatically. Its not my mistake so why should I take the loss? if it is my mistake then i will ready to face the problem. More over I received debited amount message on Dec 25 only, I am attaching the screen shot for the proof. So as per the record its not been more than 30 days. So kindly please refund me the full amount.

Thanks
Subhash S

+1 photos

Jan 24, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Namakkal, Tamil Nadu, 637002

Hello there
I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25 dec 2018
Hdfc credit card no. Xx5378
Oneassist relationship number : 3310944

+1 photos

Jan 24, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Subhash,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3912936. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 22, 2019

Updated by subhash subramaniam Dear Sir,

I am cancelling it before 30 days only. Please refund me the full amount. Thanks.

Regards
Subhash S

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Address: Namakkal, Tamil Nadu, 637002

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5378 without my concern on date:25/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : [protected]
Name :- s subhash
Mobile no. :- [protected]
Credit card number ending :- 5378

+1 photos

Jan 23, 2019

Complaint marked as Resolved

duplicate

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 628005

Hello there
I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 17:55rs. 17 jan 2019
Icici credit card no. Xx0004
Oneassist relationship number : 6120940

Mar 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by ramkumar.a Hello there
I Received SMS from ICICI BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 17:55rs. 17 JAN 2019
ICICI Credit Card No.xx0004
OneAssist Relationship Number : 6120940

Verified Support

Jan 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ram,

Greetings from OneAssist!

We're sorry for the inconvenience caused. Your membership cancellation is processed vide service request number 3912250. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 626117

I have received credit card statement from hdfc bank detected 1899 for renewing oneassist plan without my permission. I didn't get any mail intimation from oneassist. After seeing my statement i shocked due to amount got detected from my account. They are theft my money with out knowing me.

This is happen december 14 2018

Please deactivate my oneassist plan and provide my money back

Feb 23, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jan 21, 2019

Updated by SBMISMAIL 2015 Correct date was 31/12/2018 Image of the state attached

Verified Support

Jan 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mohamed,

We're sorry for the inconvenience caused. Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: South Goa, Goa, 403801

Hello there

I received sms from hdfc bank that rs-2599/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 19:58hrs. 17 jan 2019
Hdfc credit card no. Xx7707

Feb 23, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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R

ramkumar.a

from Chennai, Tamil Nadu

Jan 21, 2019

Hello there

I Received SMS from ICICI BANK that RS-1399/- deducted from my credit card to ONE ASSIST CONSU. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 17:58hrs. 17 jan 2019
ICICI Credit Card No.xx0004

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1101 without my concern on date:20/1/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- anusha madishetty
Credit card number ending :- 1101

Feb 24, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

OneAssist Consumer Solutions Customer Care's response Dear Anusha,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Thoothukudi, Tamil Nadu, 628002

Dear sir,
My name is dineshkumar. As i request you to deactivate my oneassist plan and refund my money 1899. Im not sure and not knowledge about this plan.
My account number is 990516.
My mobile number is [protected].
Your employees not informed me service charges... If you not refund my money i will close my axis bank account. Without my permission my amount was debited... Pls refund my money...

Feb 27, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 24, 2019

Updated by Marcmarquez Dear sir,

As i already informed you many times, i need to canelled my plan and refund my money...i dont need any plans i want my money back only...please take this case seriously and refund my money...otherwise i'll go bank and close my axis bank account for your actions...

Regards,

S.Dinesh kumar

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Axis Bank Customer Care

from Pune, Maharashtra

Jan 19, 2019

Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
Regards, Team Axis Bank

Reply

A

Aashutosh Patil

Jan 21, 2019

Please deactivate service plan

User name : Aashutosh Patil
email : [protected]@gmail.com
Contact : +91-[protected]

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Address: Mumbai City, Maharashtra, 400064

Hello,

I received an sms from icici bank on 4th january 2019 that rs 1899/- has been deducted from my account to one assist without any prior permission. I have no clue what is this company. How can some company charge me some amount for something i never used or applied for without my permission. This is a punishable offence to deduct money with any approval call or mail. I would like this membership to be terminated immediately and my money refunded duly back into my account.

Icici acc no: xx0507
Oneassist relationship number : 712217
Plan name: enhanced wa privilege single plan
Validity: 09/01/2020

Feb 20, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3901438. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Dear
The amount 1399 which deducted from my credit card as per the card protection plan which i didnot buy and i had mentioned the complaint against the and your executive said that 1399 will be refunded back and we will cance this plan but now the saying only we gonna refund 399 back so this is a fraudlent thing which your executive told me and i want my total amount back and i had the recorded call also so take some strict and positive action towards mu issues otherwise i will have to take some more alternative steps.
Date off deduction -10/01/2019
Complaint no.3878915
Rmn-[protected]
Email id - singh. [protected]@gmail.com
Relationship no.6077196
You executive call me today 17/01/2019 and telling me about such ridicilous thing.

Feb 23, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vikrant,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3878915. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Mumbai City, Maharashtra, 410206

Dear sir / mam,
For the subject i will inform you that i got one assist for wallet kit. This plan i don't want and my amount of rs.3999/- is deduction from kotak mahindra bank. This plan is executed without any intimated to me on call.
Kindly request you to please close this and refund my amount asap.

Regards,
Sanchar kamble
[protected].

+4 photos

Feb 18, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sanchar,

Greetings from OneAssist!

Apologies for the inconvenience caused. Your membership cancellation is processed vide service request number 3899200. Your amount 3999/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Mumbai City, Maharashtra

Website: oneassist.in

Its been second time my money got deducted from my bank account without my permission.

As per communication dated 9th Jan 2018, Service Request Number 2752283 one assist have deducted 1899 Rupees from my bank account without my knowledge and when I asked for refund they asked me to send reminder mail. I did and was refunded only 500 Rs which was unacceptable.
On 23rd Jan 2018, I got mail regarding cancellation of my...

+7 photos

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I received sms from kotak mahendra bank that rs-1399/- payment not received from your credit card to one assist plan. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate asap
Date of incident : 14/12/2018
Kotak credit card no. Xx9688

Feb 16, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jan 16, 2019

Updated by Dhiraj Mhadadalkar OneAssist Relationship No : 5903607

Verified Support

Jan 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dhiraj,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3893974. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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V

vinamish2

from Delhi, Delhi

Jan 16, 2019

My mobile is completely water damaged requesting to help for repair since you have rejected claim by saying misc circumstance for which i had clearly mentioned reason.
Since mobile is new it's spares are not much available with authorised service center and charging more amount than mobile actual cost.
Regards
Vinayak
[protected]

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C

Conchita Saldanha

from Mumbai, Maharashtra

Jan 17, 2019

As I'm new to banking i was unsure about this and I get a call from these guys and they told me about this plan rather than ask. I thought it was a compulsion. I don't want this plan and I want to know how can I deactivate it. Also I want a refund. I'm trying to contact the bank but that's also not happening.

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R

[email protected]

from Raipur, Chhattisgarh

Jan 18, 2019

Hello there

I Received SMS from hdfc credit card that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

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Address: Chennai, Tamil Nadu, 60081

Dear team,

Yesterday i raised a complaint and service request number is 3886341. But the refund is only 949. Rs and deducted amount is 1899. The reason for this is i should have claimed with in 30 days. I have attached the mails i sent to the company to cancel my renewal before the time period ends (03-dec) yet no actions been taken.

In terms and conditions (6.1 in attached image) it is clearly stated that the renewal will get cancelled if the amount is not paid in due date and i didnt pay the amount. Out of no where in jan 03 2019. 1899. Rs has been deducted.

Please refund the full amount that has been deducted

+3 photos

Feb 18, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vinoth,

Apologies for the trouble. Please be informed, you have sent the mail on a wrong mail ID. The correct mail ID was ([protected]@oneassist.in). Now, we're unable to help you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Jan 17, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vinoth,

We tried reaching you several times but you were not contactable. Request you to share your alternate number and a convenient time to speak with you. To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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T

tEch-X

from Morjim, Goa

Jan 17, 2019

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

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D

Dileep Ingawale

from Guwahati, Assam

Jan 17, 2019

I am a Axis bank card holder . The bank has auto debited Rs. 1899/- from my card number ending with 5902 without my concern on date:04/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited.

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Address: New Delhi, Delhi, 110092

I bought total protection plan for my device one plus 5t . and at the time of claim they decline the complain by a silly excuse that the sim owner and the policy owner name dos not match with each other. if this is there policy then why at first while raising complain they took the declaration mail from my uncle regard why this sim is in his name.
need help to get mail address of service manager of oneassist so i should know from where do they bought my policy and i can raise a legal notice to the company.
sr#3839379

Feb 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Amit,

We regret the inconvenience caused. Please be informed, it is clearly mentioned in T&C's under the clause of EXCLUDED PERILS. The claim shall not be liable: point no. 39. Request you to check the Welcome kit sent to everyone through mail while buying the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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K

khilesh sahu

from Bhopal, Madhya Pradesh

Jan 17, 2019

I am a new user of icici credit card.I want to deactivate the one assist service on my credit card.Please refund my deducted amount rs 1399/- as soon as possible.
Membership no - [protected]
Credit card no [protected]
Mob. No.-[protected]

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