[Resolved] OneAssist Consumer Solutions — Cancel my one assist membership

[Resolved] OneAssist Consumer Solutions — Cancel my one assist membership

A ankitpatel7888 from Ahmedabad, Gujarat

I want to cancel my one assist member ship. For that, before 7 days, i already contacted your customer support team. They informed me cancellation team will contact me within 48 hours but no one has contacted me yet from the cancellation team. 23rd june 2017, is the next renew date, i want to make sure that no money should be deducted from my credit card account as i am no more interested in your service. Please reply me asap. My relationship no : 470568 Membership id : [protected] My mobile no : [protected] Was this information helpful? No (0) Yes (0)
Jul 25, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Jun 21, 2017 Updated by ankitpatel7888 Any update? Verified Support Jun 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ankit, Greetings from OneAssist...! As per your request, we have cancelled your plan vide service request No. 2093963 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) Jun 22, 2017 Updated by ankitpatel7888 Thanks for your response. Jun 26, 2017 Updated by ankitpatel7888 I Received SMS that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. Why Rs 1299/- deducted from my credit card ? I already complain for cancel ONE ASSIST membership. Jun 27, 2017 Updated by ankitpatel7888 I Received SMS that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. Why Rs 1299/- deducted from my credit card ? I already complain for cancel ONE ASSIST membership. Please reply me asap.
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Comments

dr.chandrasekhar reddy

from Kottapalli, Telangana

I canceled one assist mobile insurance on the day of my payment itself. I did not received my amount back. Reg mob no is [protected]. I has to get my 850 rs back and one assist guys are ringing me 10to 20 times for new insurance policies. I told them not to call. In spite they r torturing me. Dr Chandra Sekhar reddy

OneAssist Consumer Solutions Customer Care's response, Jun 23, 2017

Verified Support

Dear Mr Reddy,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

As per our records, our team has initiated the refund on 13 June 2017 of Rs.809/ and it should have been credited to your card account. The Transaction Id is 2955386222071641. We request you to check your bank statement for the same.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist