[Resolved] OneAssist Consumer Solutions

[Resolved] OneAssist Consumer Solutions — cancel the policy

C csarunr

Hi am an icici credit card user.. Rs1399 has been deducted on 24 jan 2019 without any consent of my knowledge.. Exactly on same day 24 jan 2018, they deducted rs.1399 from my credit card without my consent when i talked with customer solutions representative they mentioned they cant refund money. So i requested to cancel the policy and they confirmed cancellation of same. Again this is repeating. Kindly refund the amount and check to ensure further it wont happen. Cardholder name - arun r Card ending with - 8005 Thanks and regards Arun r Was this information helpful? No (0) Yes (0)
Feb 12, 2019 Complaint marked as Resolved Hi team its not closed please not mark as resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 06, 2019 OneAssist Consumer Solutions Customer Care's response Dear Arun, Greetings from OneAssist! We regret the inconvenience caused. To assist you further in your case, Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). Regards, Devendra, OneAssist, Social Media Team. Feb 07, 2019 Updated by csarunr Hello team, My registered mobile number: [protected] Membership Id: [protected] But currently i am in France and my number indian number, the registered number is in roaming. so i prefer to call to my France number +[protected] . I can receive OTP to my indain registered number for verification if needed. Please do it as this is the second time i am getting this unauthorized cutting of money. Regards, Arun Feb 12, 2019 Updated by csarunr Hello team, Kindly take my request for cancellation if it not happened and refund the money. Its being 20 days this request i raised Regards,
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