[Resolved] OneAssist Consumer Solutions — cancellation not registered last year and amount deducted again

dushyantk

from Gurgaon, Haryana

Address:

OneAssist Consumer Solutions Private Limited 3rd Floor, Fleet House, Next to Marol Naka Metro Station Marol Naka, Andheri Kurla Road, Mumbai City, Maharashtra, 400059

Hello,

I was deceived into using your company's services 3 years back, but it all turned out to be useless when i actually lost my wallet with all my cards.

So when you deducted the amount again last year, i sent you a mail to cancel and refund my amount, to which you kept replying to submit from my registered email, which i already was doing.

A couple of days back, you charged my cc again. I want both my transactions refunded and service cancelled.

Relationship number: 3182782
Membership id: [protected]

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Jan 4, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dushyant,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist