[Resolved] OneAssist Consumer Solutions — cancellation of membership with one assist

[Resolved] OneAssist Consumer Solutions — cancellation of membership with one assist

P purushot251965 from Chennai, Tamil Nadu

I received sms from my bank that some amount was deducted from my credit card to one assist plan during last 3 years without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind of services. I am continuously calling on your customer care, but they not cancelling the servicing. Please deactivate and refund my money asap Date of incident : 09.08.2019 Hdfc credit card no. Xx1596 Was this information helpful? No (0) Yes (0)
Aug 13, 2019 Complaint marked as Resolved I received sms from my bank that some amount was deducted from my credit card to one assist plan for the past 3 years without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind of services for my credit card. I m continuously calling your customercare but they not cancelling the servicing. Please deactivate and refund my money asap Date of incident : 13.08.2019 Hdfc credit card no. Xx1596 Relationship No: 762125 OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 OneAssist Consumer Solutions Customer Care's response Dear Purushotham, Greetings from OneAssist!!! We are sorry to see you go. We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query. We appreciate your patience in the interim. Regards Team OneAssist
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Comments

Vivek R. Vora

from Mumbai, Maharashtra

I tried to contact by app and by numbers but nothing is working and replying
I want to cancel my one assist subscription and dont want to be charged any more.
My membership I'd is [protected]

I'm charged 1900 rs each year without concent from my side by bank. At that time bank forced me this plan. Dont want it anymore.

OneAssist Consumer Solutions Customer Care's response, Aug 21, 2019

Verified Support

Dear Vivek,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [email protected] in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist