[Resolved] OneAssist Consumer Solutions — cancellation of one assist membership

Aman Kumar 13BEC1013

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700091

Hello there

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card & made in emi with another rs. 100 emi conversion fee deduction then again deduction of rs. 459 and rs. 20.

Kindly cancel this plan & refund the deducted amount and request you to don't activate any plan or service without customer information. This is unacceptable that you activate any service without information of customer. Please deactivate and don't deduct amount.

Oneassit membership id :- [protected]
Name :-aman kumar
Mobile no. :-[protected]
Credit card number ending :- 5177

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Jul 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Aman,

We are sorry for the inconvenience caused,

As per your request we have initiated your cancellation process vide service request number 3231533. Your amount 1399/- will be credited to your account within 4 to 5 working days.

For any further query kindly mail us at [protected]@oneassist.in

Thank you

Regards

Deepali

Team OneAssist

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Comments

deepudoc

from Chennai, Tamil Nadu

I have not subscribed for one assist and they deducted money from my credit card ..pls refund my money

OneAssist Consumer Solutions Customer Care's response, Jun 11, 2018

Verified Support

Dear Customer,

Greetings from OneAssist.

Apologies for the delay in response.

We request you to kindly mail us your membership ID on [email protected] so that we may help you with the cancellation.

Regards,

Deepali,

Team OneAssist.