[Resolved] OneAssist Consumer Solutions — cancellation of one assist membership

yashaswini mourya

Address:

560045

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3509 without my concern on date:22/06/2018.
I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
I had requested to cancel this plan last year, they dint cancel the plan. I asked them to stop renewing this plan also, that was also ignored. They have deducted 1399/- again from my cc.

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Jul 31, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Yashawini,

Greetings from OneAssist,

We are sorry for the inconvenience caused.

We request you kindly mail us your membership details at [protected]@oneassist.in so that we may be able to initiate your cancellation process.

Thank you,

Regards,

Sophia.

Team OneAssist.

Jun 29, 2018

Updated by yashaswini mourya I have mailed all the details to the given mail Id, Yet the cancellation is not done and also the refund.