[Resolved] OneAssist Consumer Solutions — cancellation of one assist membership plan & refund of money

ayans52

from Baduria, West Bengal

Address:

Kolkata, West Bengal

Dear OneAssist,

I am a HDFC bank Credit Card Holder .Without any consent, HDFC deducted money for OneAssist MFEE Membership Plan.

I dint get any call to activate this one assist Membership. But the One assist Mfee of Rs.1299 is automatically debited from my HDFC credit card. I am surprised How Bank did this type of illegal activities without taking my approval. As I recieved a Text Message that OneAssist Membership Fee is being deducted from My Credit Card Balance without Mentioning exact Amount. While I check through Net Banking, I saw Rs 1299/- is being Deducted.

Therefore, I don't want this service anymore as this is my personal decision. I need my full money back as earlier as possible

Money Deducted today: 30th October, 2017
HDFC Credit Card:(XXXX XXXX XXXX 6341)
Email:[protected]@gmail.com
OneAssist Relationship No: 3005079

Please do needful as earliest as possible and don't activate this type of subscription in future without my consent. Otherwise I have to Close my Credit Card.

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Dec 4, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2511365 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)