[Resolved] OneAssist Consumer Solutions — cancellation of one assist renewal and refund of my money

Naik Shruti

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

Hi

Myself shruti vithal naik. I am using hdfc credit card. Without my consent or without intimation rs. 1399 /- was charged as one assist membership fee.
I do not wish to renew this pls, infact earlier also i didn't wanted this service but still they activated it and my money was deducted. This time also the same thing happened. Why you people deduct money without any consent of the person. This is really unacceptable.

Tried calling several times to customer service but no use.

I want this service to be cancelled and my money to be refunded in my account asap.

Name - shruti vithal naik
One assist user id - 2853184
Credit card no -, [protected]

Was this information helpful?

No (0)

Yes (0)

Dec 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Shruti,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3690987.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist