[Resolved] OneAssist Consumer Solutions — cancellation of one assist service

Ushaind

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500017

I would like to cancel the one assist service. I was not able to do it by calling either icici customer service or one assist customer service. My call was getting cut, i told clearly i would like to discontinue the service as i have not used it nor am i going to in future, the amount was deducted from my credit card without informing me. The very same day i called icici customer service and pklaced a request, i told the same to one assist customer service people too. But to no avail.

My relationship number is 2046485. Please cancel my one assist account and refund my amount.

Usha rani p

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Jun 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3174823 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

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Comments

Ushaind

from Hyderabad, Telangana

But in spite of your assurance I keep getting calls from One Assist trying to persuade me to continue with the plan . I talked to three One Assist people and the last one assured me of discontinuation of the subscription after a long dialogue . I was happy, the job is done, but immediately I got a message from One Assist thanking me for continuing with the service . I do not know what to make of this.

OneAssist Consumer Solutions Customer Care's response, May 28, 2018

Verified Support

Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Riddhi

Team OneAssist

Ushaind

from Hyderabad, Telangana

My money has been refunded at last .

One Asst should notify people by email well in advance before they renew the account and give the choice to the customer to either continue or discontinue . They should not force it on customers like this .