[Resolved] OneAssist Consumer Solutions — cancellation of plan and refund of money

7tushar

from Muzaffarnagar, Uttar Pradesh

Website:

www.oneassist.in

In june 2016 i got a call from one assist (As being told) narrating the story of their product which was being declined by me. But after 15 days or so i got a reply in the form of membership of one assist without any of my agreement.

Again after one year they renewed my plan without my permission and deducted 1899 rs.

On contacting the bank and giving my request i was assured to get my money within few days after an inquiry being conducted

My relationship number provided by one assist is[protected] and plan is (Enhanced wa privilege single plan)

I want my cancellation. Many request have been lodged to them at their number[protected] regarding refund but no proper reply is being provided.

Note: there are so many complaints against this company fetching money from the accounts of the persons without their permission. How is it possible, still not understood? If their is any involvement of banks seen here?

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Sep 1, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Tushar,

Greetings from OneAssist...!

We deeply regret the inconvenience caused to you.

As per your request, the plan has been cancelled vide Service Request number 2191592 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist