[Resolved] OneAssist Consumer Solutions — Cancellation request since last 2 weeks

Dop2017

from Guwahati, Assam

Address:	Mumbai City, Maharashtra, 793210
Website:	www.oneassist.in

Hi,
I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxx0377 with out my authorization on date 06/05/17 and i dont want this membership so cancel the membership and refund the same.
I have daily called customer care[protected], they reply that the cancellation team will call within 48hrs on working days and will refund the total amount of rs.1299, but very sad to say that till now, it is more than 10 days, no confirmation call is receive. It is a fraud service.
Relationship number : 2027084

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Jun 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Dopri,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

Your membership cancellation is in process and refund has been initiated. It will be credited to your bank/card account in 7-8 working days.

We request you to be patient in the interim.

Regards,

Deepika

Team OneAssist