OneAssist Consumer Solutions — case closed without resolving the issue of my ro water purifier


Ello Team,

This is regarding my membership Id - [protected] of 2 years extended warranty on Bluestar RO water purifier.

On 24th of May, raised a SR[protected] was raised due to water taste change. On 26th May the service engineer [Devkumar Bhukta (mob. - [protected]) although the service engineer assigned was Souvik Dwari, I received a call from[protected] claimed to be from Oneassist local office to allow Devkumar to work on the case] visited and diagnosed that the water filter needs to be replaced. I requested him to replace the same and ready the water purifier so that I can use it and raise an invoice so that I can pay the due charges. Although I gave him the start OTP but didn't hand in the end OTP and requested for a complete job sheet or call report.
Same day in the afternoon I had a word with your customer care executive Ashraya, she took the regional service manager on call and informed the same. And the service manager on call agreed to send an engineer with a replacement part on Tuesday to rectify the issue.
But in the evening, the SR got closed stating - 'Customer denied the service charge/replacement part payment'.

Wanted to know why the SR[protected], got closed with a false statement.

Yesterday, I raised another SR[protected]. Called to your customer care and had a word with Mr. Abhijit and narrated the entire saga to him. He assured me that my case will be serviced and the problem will be resolved.
Today, sometimes back received call from Mr. Amit Mondal (claimed as regional service manager of Oneassist) (phone - [protected]), he informed me that my issue can not be serviced by Oneassist and closed the call as "Reason: Plastic/Thermocol part not available". Not only that, he advised me to service the water purifier from outside.

Could you please check the above two SRs and help me with a proper solution ? And why both the cases got closed with false statement ?
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