[Resolved] OneAssist Consumer Solutions — charge on my credit card

Johnleninjlk

from Munnar, Kerala

Address:

Chennai, Tamil Nadu

I don't about oneAssist consumer solution. But they charged my credit card in the amount of 1399 without my knowledge. And they given relationship no is 4928810.i really don't know what is the use of it. I called multiple times to oneAssist consumer solution but they refused to cancel and issue a refund. They did not give respect as well. It was really frustrated by their speech. I don't know how to get refund. Please cancel the subscription and issue refund

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Aug 29, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

OneAssist Consumer Solutions Customer Care's response Dear Johnlenink,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

We request you to kindly mail us your membership details or registered contact number or email id at [protected]@oneassist.in so that we may initiate your cancellation process.

Thank you,

Regards,

Sophia,

Team OneAssist.

Verified Support

Jul 23, 2018

OneAssist Consumer Solutions Customer Care's response Dear Johnlenink,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you we have initiated the cancellation process vide service request number - 3377907. Your refund amount 1399/- will be credited to your account within 5 to 7 working days.

Regards,

Sophia,

Team OneAssist.