OneAssist Consumer Solutions — cheating

Last year they activated my wallet plan and charged 1399/- amount from my credit card. I complained and told to cancel but they not did the same. Even i told that i don't want to continue it in near future.

Again on 16/04/2020 amount being charged from my credit card without my knowledge and permission. I called the company for cancellations same day the ladies replied that with 48 hours it will be cancelled and with 7 working days refund will be made.
Know they calling me for the feedback?
You are very well versed in cheating and fooling the customers.