[Resolved] OneAssist Consumer Solutions — claim #2211572 rejected for "willing full negligence"

Rahul Punyani

from Delhi, Delhi

Address:	411057
Website:	www.oneassist.in

Hi,

I am writing this with high disappointment. I received a call today that my insurance claim has been rejected under clause "willing full negligence".

Firstly, people buy insurance to save themselves from such incidents. No one would on purpose damage their phone. The phone had liquid spilled on it and your policy do cover liquid damage as well. What do you mean by "willing full negligence"?

Secondly, why did you accept my claim and collected my phone and sent it to xiaomi customer center when it was clearly told how the handset was damaged. This decision came after the price quotation was received from xiaomi for repair. It was definitely rejected because of high repair cost.

I had two insurances and was going to buy for two more from your company but not now. I don't trust your organization and this is the last deal i will have ever with you.

You guys didn't even provide a secondary handset as an alternate. It is a fraud organization.

Thank you for your services.

Regards,
Rahul punyani

Was this information helpful?

No (0)

Yes (0)

Sep 30, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

We understand your concern and would like to inform you that your Claim has been rejected by the Insurance company basis on the description given by you.

The company felt that the damage happened would have been avoided if you had kept the phone in a different pocket. As the incident happened is not due to any accidental force the claim got declined.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Aug 28, 2017

Updated by Rahul Punyani Hi,

First, I have received my handset back and it is more damaged than before. Vibration more is damaged now along with earpiece.

Second, why did you open the handset when you had to reject the claim? Why did you even consider to check the hardware? Now, it is more damaged.

Third, for such incidents people take insurance. People can catch their phone while falling, does this give you another reason to cancel insurance claim? People can avoid going near water to protect their phone, right? Or they can avoid to take an insurance from you company. That seems a better option.

You guys have a pathetic service and I am going to file an FIR for fraud and cheating on this.

Rahul Punyani

Aug 28, 2017

Updated by Rahul Punyani Correction* Vibration motor is damaged now along with earpiece.

[Resolved] OneAssist Consumer Solutions — claim #2211572 rejected for "willing full negligence"

Related OneAssist Consumer Solutions reviews

Post your Comment